HRSN Navigator
About The Position
The HRSN Navigator is part of the HRSN Team and screens, navigates, and processes community members’ requests for eligible 1115 waiver services. The role provides enhanced HRSN Services to eligible community members and enters accurate eligibility and authorization information into Unite Us and other databases used to deliver 1115 services, supporting timely service facilitation. Through a detailed understanding of program requirements and compassionate interactions with community members and their care teams, the HRSN Navigator links community members and care teams to health-related social need (HRSN) services through the 1115 waiver. The position is full-time, non-exempt, and scheduled for 37.5 hours per week.
Requirements
- An associate degree or higher in Human Services, Public Health, or a related field, or sufficient experience.
- Unrestricted driver’s license and independent, reliable means of transportation.
- Ability to work flexible hours, including evenings and weekends as required.
- Familiarity with social services or benefits administration.
- Cultural awareness and sensitivity.
- Knowledge of federal, state, and local guidelines, and ability to interpret and be trained on NYSDOH guidelines for management of HRSN services.
- Experience working with community members and care teams to determine eligibility and collaborating with care teams to obtain prior authorization for programs and services.
- Strong oral and written interpersonal and communication skills.
- Experience with MS Office Suite, including Word, Excel, PowerPoint, Outlook, and Zoom/Teams.
- Attention to detail, organization, and good time management skills.
- Ability to maintain professional boundaries within agency and grant guidelines and with clients and external service providers.
- Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth.
Nice To Haves
- Applicable human service experience.
- Experience and knowledge of the target populations and service systems.
Responsibilities
- Serve as a point of contact for community members and referents regarding screening, navigation, and eligibility for HRSN and enhanced HRSN 1115 waiver services and activities.
- Ensure accurate enrollment and eligibility records through proactive verification and reconciliation of enrollment and eligibility file data, including identifying and resolving discrepancies.
- Maintain accurate records in accordance with New York State regulations and agency protocols.
- Maintain accurate, up-to-date documentation of enrollment, eligibility, and prior authorization information needed before HRSN services are provided.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
