Miscellaneous Temp. - Community Services Asst. I (Community Services Agency)

Shelby County•Memphis, TN

About The Position

Works under general supervision within the CSBG/CEAP and LIHEAP sections of Community Services Agency to assist clients and performs specialized duties which include organizing analyzing and processing rental/mortgage and utility assistance applications.

Requirements

Four (4) years of experience in an administrative capacity performing counseling and interviewing; OR
Two (2) years of experience in an administrative capacity performing counseling and interviewing; AND Two (2) years of college study (60 semester hours or 72 quarters) from an accredited college or university.
Must possess a valid Tennessee driver’s license or secure one by date of employment.
Must have access to an operable automobile and meet County requirements for automobile insurance upon date of employment.

Nice To Haves

Knowledge of methods and techniques of counseling and application intake.
Knowledge of laws; ordinances; rules; and regulations affecting the recordkeeping operations of a department and skill in applying.
Ability to establish and maintain meaningful rapport with clients.
Ability to write meaningful reports.
Ability to gather and interpret case histories.
Ability to communicate orally and in writing.
Ability to perform multiple tasks simultaneously.

Responsibilities

Conducts initial interviews with CEAP and LIHEAP customer and process/enter pertinent data into appropriate databases for processing assistance applications.
Utilizes ML নিক Citrix and DHS ACCENT application programs.
Assists customers by answering questions via telephone or in person concerning CEAP and LIHEAP department policies, procedures and work functions.
Prepares customer files and individual case histories.
Reviews general ledger and assists Fiscal Department with account reconciliation.
Receives, reviews, and process documents as required for accuracy and/or conformance with established policies and procedures.
Provides information, support, and counseling necessary to assist customers in meeting program guidelines and requirements.
Arranges referrals and follow-up interviews as needed.
Collects data for needs assessment and eligibility documentation.
Resolves customer complaints; both internally and externally; related to program department policies and procedures.
Assists individuals/families with special need by networking with various agencies, social service agencies, and referrals.
Attends meeting and training sessions as required.
Maintains/operates the appointment hotline(s); as required.
Performs other related duties as required or directed.