Community Services Assistant

New Hanover County•New Hanover County, NC

7d•Hybrid

About The Position

New Hanover County is seeking dedicated, reliable and compassionate Community Services Assistants to join the Department of Social Services in the Foster Care and Adult Protective Services Units. Positions assigned to the foster care unit assist child welfare clients, families, and social workers by providing transportation for children in foster care to regularly scheduled visitation at the Department of Health and Human Services. Duties will include picking up foster children from home, school, daycare to have regular visitation with their parents. The selected candidate must be able to lift babies/toddlers; appropriately secure children in vehicle child safety seats; and provide supervision and delivery of children to the Department. We are looking for a caring individual that loves children and can provide supervision while safely transporting to the Department. Positions assigned to the adult protective services unit assist elderly, disabled, and/or protective services clients with a variety of home management tasks. Duties will include preparing meals; providing support and companionship; teaching and assisting with light housekeeping needs; making referrals for other services; providing transportation, as needed; monitoring case progress; and reporting change/concerns to social work staff. New Hanover County's Consolidated Human Services Agency is a single county agency that provides any combination of Public Health and Social Services throughout the county. The Social Services department is comprised of a team of dedicated professionals seeking to serve the citizens of our county through providing essential human services. The Department is a part of a dynamic, professional county organization with a clear vision as a vibrant, prosperous, diverse coastal community, committed to building a sustainable future for generations to come. Ideal candidates for the Department of Social Services have excellent customer service, organizational and computer skills, the ability to problem solve and make critical decisions and above all, an overwhelming desire to serve the citizens of our county. New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Requirements

Ability to work well independently with little on-site supervision.
Excellent verbal and written communication skills.
Computer proficiency.
Knowledge of community resources and services.
Knowledge of basic child development concepts.
Knowledge of health care issues.
Knowledge of state and federal in-home services guidelines.
Knowledge of children and adult protective service laws.
Skilled in operating computer hardware and software applications.
Skilled in using various office equipment.
Skilled in interviewing clients.
Skilled in advocating on behalf of clients.
Skilled in providing customer service.
Sufficient communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. to exchange or convey information and to receive work direction.
High School Diploma or General Equivalency Diploma (GED).
Nursing assistant or personal care experience; OR an equivalent combination of knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties, equivalent to 1 year of experience in a similar role or performing similar duties.
Valid NC Driver's License and good driving record.

Nice To Haves

Bilingual candidates are eligible for a differential (5%) when performing Spanish language interpretation during the course of work.

Responsibilities

Picking up foster children from home, school, daycare to have regular visitation with their parents.
Lifting babies/toddlers.
Appropriately securing children in vehicle child safety seats.
Providing supervision and delivery of children to the Department.
Preparing meals for clients.
Providing support and companionship to clients.
Teaching and assisting with light housekeeping needs.
Making referrals for other services.
Providing transportation for clients, as needed.
Monitoring case progress.
Reporting changes/concerns to social work staff.