Community Services and Education Coordinator

Phoebe Putney Health System

1d•Onsite

About The Position

To educate persons diagnosed with a dementia and caregivers, facilitate access to available public and private resources and to provide support services including counseling and care planning. This role involves understanding mental health issues common among persons with dementia and caregivers, utilizing effective non-pharmacological interventions for managing dementia-related behaviors and common mental health disorders, and implementing interventions to reduce caregiver burden and improve their physical and mental health. The coordinator will also identify and utilize available educational and informational resources, interact with patients and families in a manner attuned to their individual needs, health literacy levels, and home environments, and assess any related financial burdens that may impact service accessibility or affordability. Additionally, the role requires efficient administration and interpretation of standardized assessment tools, integration of assessment results into care plans, and assessment of caregiver burden, mental health, knowledge, and capacity. The coordinator will provide for the social needs of patients/families, complete psychosocial assessments, participate with team members in care planning, and find alternatives to home care when indicated. Documentation, compassionate treatment, and adherence to the care plan are essential, as is monitoring and documenting patient response. Establishing rapport, adapting communication styles, listening, and responding to patient needs are key. The role also involves recognizing age-specific responses to treatment, providing effective interventions, respecting patient confidentiality and privacy, supporting social, spiritual, and cultural needs, and managing difficult or emotional patient situations.

Requirements

Master's Degree in Social Work
>= 3 years Clinical Experience providing care consultation and case management.

Nice To Haves

>= 1 years Demonstrated experience in quality program delivery and evaluation.
LCSW- License Clinical Social Worker
LPC-Licensed Professional Counselor

Responsibilities

Educate persons diagnosed with a dementia and caregivers.
Facilitate access to available public and private resources.
Provide support services including counseling and care planning.
Administer and interpret standardized patient and caregiver need assessment tools.
Integrate assessment results into an overall plan of care for the patient and caregiver.
Assess Caregiver burden/mental health as well as Caregiver's knowledge and understanding of the disease and his/her capacity to manage the caregiving role.
Provides for social needs of patient/family.
Completes psychosocial assessment.
Participates with other team members in planning care for the patient/family.
Participates in finding alternatives to home care when indicated.
Documents according to policy.
Treats patients and families with compassion and implements plan of care.
Bases care decisions on plan of care.
Monitors and documents patient response.
Establishes rapport with clients.
Adapts communication style, listens and responds to patient needs.
Recognizes age-specific responses to treatment.
Provides effective interventions.
Respects patients’ confidentiality and privacy.
Supports social, spiritual, and cultural needs of patients and families.
Manages difficult or emotional patient situations.
Adheres to the hospital and departmental attendance and punctuality guidelines.
Performs all job responsibilities in alignment with the core values, mission and vision of the organization.
Performs other duties as required and completes all job functions as per departmental policies and procedures.
Maintains current Knowledge in present areas of responsibility to include any specialty certification requirements (i.e., self-education, attends ongoing educational programs).
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.
For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.
Wears protective clothing and equipment as appropriate.