The Village at Sage Street - Community Services Administrator

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

6h•$90,000 - $95,680•Onsite

About The Position

The Community Services Administrator provides strategic leadership, operational oversight, and administrative direction for a dual-site housing portfolio in Reno, Nevada: a 310-bed transitional housing facility focused on rapid stabilization and a 27-bed permanent supportive housing site focused on long-term housing stability. The Administrator oversees service delivery, facility operations, budgets, case-management workflows, and compliance with regulatory and funding requirements. The role also serves as a community liaison, working with Washoe County Housing and Homeless Services Division, local Continuum of Care partners, and the Reno Housing Authority to support regional efforts to end homelessness. The position leads unit turnover and maintenance, cleanliness and inspection standards, occupancy and intake processes, and resident housing-stability and retention strategies. It directly supervises case-management, maintenance, facility, and assigned resident-services/program staff; supports staff development and performance; and serves in a rotating 24/7 on-call schedule. The Administrator also oversees funder and contract management, program reporting, HMIS data quality, quality assurance, and program outcomes. The Village on Sage Street primarily serves working people earning minimum wage and people with other income sources, such as Social Security or disability, as a low-income housing option. The organization describes this as a full-time position. Pay range: $90,000 to $95,680 per year. Employees working 30 or more hours a week are eligible for benefits including paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Requirements

A college degree or a combination of education and experience.
At least two years of experience in property management, homeless services, case management, program administration, or related housing services.
At least two years of progressive personnel-management experience.
Valid Nevada driver's license, reliable transportation, and ability to meet the organization's insurance-carrier guidelines.
Ability to pass required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Leadership, oral and written communication, organizational, analytical, decision-making, statistical, and mathematical skills.
Computer skills, including Microsoft Suite.
Knowledge of property management, transitional and supportive housing models, program compliance, HMIS, and outcomes reporting.
Ability to lift and move up to 25 pounds; stand, walk, and sit frequently; climb stairs as needed; drive for company business; and bend and stoop occasionally.

Nice To Haves

Prior experience with externally funded programs, contract compliance, and services for individuals experiencing homelessness is preferred.

Responsibilities

Oversee unit turnover, cleaning, repairs, and rapid preparation of vacant units to minimize downtime and maximize bed availability.
Establish, monitor, and enforce cleaning schedules and maintenance protocols across both housing sites.
Conduct regular site walkthroughs and formal unit inspections to identify maintenance needs, safety hazards, and pest-control issues.
Coordinate facilities staff and external contractors to complete repairs, deep cleaning, and health-hazard remediation.
Drive initiatives to maintain occupancy and meet agency performance benchmarks.
Monitor housing stability and resident outcomes and identify service-delivery gaps.
Oversee referral workflows and intake processes, coordinating with Coordinated Entry partners to reduce bottlenecks.
Implement stabilization and eviction-prevention measures to support housing retention and reduce unnecessary discharges.
Supervise, recruit, and mentor case-management, maintenance, facility, and assigned resident-services/program staff.
Identify staff training needs, set development priorities, provide coaching and technical assistance, and address performance concerns with HR and leadership.
Promote a professional, safe, collaborative, and trauma-informed work environment; respond to urgent resident, case-management, programmatic, or staffing matters as the designated on-call administrator.
Model crisis and escalation procedures and ensure documentation and follow-up after significant events.
Align staff goals, schedules, and workflows with cleanliness, unit-turnaround, and occupancy targets.
Monitor budgets and program expenditures, coordinate drawdowns and financial documentation, and support grant renewals and funding development as assigned.
Ensure compliance with local, state, and federal funding requirements, Fair Housing regulations, HUD initiatives, and locally funded housing programs.
Oversee accurate and timely HMIS data entry, occupancy and vacancy tracking, case-file audits, documentation audits, and quality-improvement strategies.
Prepare data for leadership, funders, and program reviews.
Represent the organization at Washoe County CoC forums and coordinate with housing authorities and landlords to expedite permanent housing placements.
Oversee case management and resident services, including regular individual supervision, case conferencing, caseloads, workload distribution, resident engagement, service plans, and documentation standards.
Serve as the primary programmatic contact for applicable funders and external partners; monitor contractual requirements and communicate requirement changes to staff.
Prepare and submit monthly, quarterly, and annual program reports and monitor program outcomes and performance measures.
Track outcomes including housing stability, exits, returns to homelessness, resident engagement, and other applicable measures.
Participate in a rotating 24/7 on-call schedule and respond to urgent matters as the designated on-call administrator.