Community Service Specialist

El Paso County•El Paso, CO

1d•Onsite

About The Position

The Community Service Specialist serves the El Paso County Sheriff’s Office by performing routine, non-sworn law enforcement duties that do not require carrying a weapon or exercising arrest authority. The role conducts investigations that do not require intervention by a sworn deputy and do not involve suspect contact. It also supports continuous service improvement in infrastructure and operations, with a focus on improving value and service for the customer. The position provides information and referrals to the public, processes reports and service requests, conducts investigative follow-up, handles and submits evidence, responds to traffic-related calls, and coordinates with other agencies. It may also support special events and community outreach. The role is in-person, considered essential, and may be recalled as needed to support public safety. Base pay is $64,441.60. The anticipated schedule is Monday through Thursday, 8:00 a.m. to 6:00 p.m., subject to change; availability for evenings, weekends, and holidays is required.

Requirements

High school diploma or equivalent education.
One year of full-time administrative and customer service/public contact experience, or an equivalent combination of related education and work experience that satisfies the job requirements.
Knowledge of State laws, statutes, and local regulations, ordinances, and laws relevant to areas of responsibility.
Honesty, truthfulness, trustworthiness, and personal integrity.
Ability to work closely with and at the direction of sworn personnel.
Proficiency with Microsoft Word, Outlook, and Excel, and ability to operate office equipment including computers, printers, telephones, and copy machines.
Ability to communicate and work effectively with coworkers, County personnel, other agencies, and the public.
Strong analytical skills, ability to provide accurate information, and close attention to detail.
Ability to prioritize and organize multiple tasks and complete projects in a timely manner.
Ability to maintain confidentiality and work independently without supervision.
Ability to perform under pressure and when dealing with people under stress.
Maintain regular and punctual attendance.
Possess and maintain a valid driver’s license.
Obtain and maintain National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) certifications within three months of employment.
Possess and maintain other certifications or complete trainings required by organizational policy.
Obtain and maintain Criminal Justice Information System (CJIS) Compliance within six months of employment.
Pass a conditional post-offer background investigation, truth verification examination, motor vehicle record check, drug screen, and physical examination.
Be available to work evenings, weekends, and/or holidays.
Be able to sit, stand, walk, climb, stoop, and bend for prolonged periods.
Be able to push, pull, and lift and/or carry 25 pounds frequently and 50 pounds occasionally.

Nice To Haves

Computer-based investigative skills.
College-level coursework in criminal justice.
Previous law enforcement experience.

Responsibilities

Assist the public by providing information in response to non-emergency service requests and advising them about relevant regulations, procedures, and County or State codes.
Refer members of the public to appropriate Sheriff’s Office divisions, other government entities, or community resources.
Compile and research data, identify problems, and recommend solutions based on Community Policing models.
Process citizen reports, inquiries, and calls for service; conduct victim and witness interviews; collect and transport evidence; analyze information; conduct online and database research; and perform other investigative tasks.
Prepare detailed reports documenting investigative follow-up, inter-office memorandums, and other forms.
Submit evidence to the El Paso County Sheriff’s Office Evidence Facility, Colorado Springs Police Department Metro Crime Lab, and/or Colorado Bureau of Investigation for processing.
Testify in court when necessary.
Respond to traffic calls, including accidents and hazards; perform traffic control; and respond to abandoned vehicles.
Communicate and serve as a liaison to other agencies.
Attend special events and provide support as needed.
May conduct meetings and presentations for community and school groups, write articles, and prepare marketing materials related to law enforcement and crime prevention.
Perform other duties as required.