Community Service Officer

City of La Habra•La Habra, CA

19h•Hybrid

About The Position

Under general direction, the Community Services Officer is a civilian (non-sworn) position that performs a variety of technical support duties in the Police Department relating to police reports, evidence packaging, storage and security, equipment and supplies, field office assistance, and vehicle abatement; and performs other related duties as required.

Requirements

Graduation from high school or General Education Diploma (GED)
Six (6) months customer service experience.
Ability to learn laws of arrest and relevant local, state and other laws and regulations.
Ability to learn standard police broadcast procedures, operating policies and Department procedures.
Ability to learn effective operation of computer terminal.
Valid California Class C Driver's License.

Nice To Haves

Knowledge of modern office procedures and practices.
Knowledge of organizational structure of the Police Department.
Knowledge of departmental recordkeeping practices.
Knowledge of proper English grammar, spelling, and punctuation for the purpose of completing various police reports.
Knowledge of effective customer service techniques.
Ability to learn, understand, and apply laws, ordinances, department policies and procedures.
Ability to understand and carry out oral and written instructions.
Ability to read and write English using proper spelling and grammar.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work well in the disciplined atmosphere of the Police Department and maintain high ethical standards.
Ability to accept supervisory authority, understand, and follow oral and written instructions.
Ability to maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations.
Ability to operate standard office equipment, including a personal computer and related word processing, spreadsheet, and database software.
Ability to work independently.
Ability to learn standard broadcasting procedures of a police radio system.
Ability to interview and document information for court presentation.
Ability to establish and maintain effective working relationships with co-workers, the general public, and others encountered in the course of work.

Responsibilities

Assists in collection, preservation and transportation of evidence and property.
Receives, tags, stores, inventory and release property, including abandoned vehicles.
Performs communication operator duties on various occasions.
Assists the public in reporting non-emergency crimes, traffic accidents and other miscellaneous incidents.
Issues parking citations or other traffic related infractions as defined in the municipal/vehicle code.
Gathers and analyzes data related to police activities.
Interviews victims and witnesses.
Assists or refers various public inquiries for police assistance.
Performs court-related activities pertaining to officers and cases.
Processes documents and reports related to checks.
Inspects vehicles to ensure correction of violations.
Conducts crime prevention and related presentations.
Presents educational programs and materials in classroom situations at a variety of educational levels.
Assists at crime or accident scenes by providing traffic control.
Performs other related duties as required.