Community Service Officer

City of Paramount • Paramount, CA

5d • Onsite

About The Position

Under direction, the Community Service Officer will perform technical, non-sworn law enforcement and customer service work; to patrol streets and neighborhoods to identify and enforce parking code violations; to provide traffic and crowd control at various incidents and events. Additionally, the Community Service Officer will provide information and assistance to citizens at the station customer service/reception counter, and assist sworn law enforcement staff as requested with non-emergency tasks and reports; and to perform other related duties as assigned.

Requirements

• Two (2) years of public safety-related work including customer contact.
• High School graduation or equivalent is required.
• Possession of Valid Class C California Driver License and acceptable driving record.
• Possession of a valid P.C 832 Certificate.
• Possession of a valid CPR/First Aid Certificate.
• Basic principles, practices, terminology and techniques of non-sworn law enforcement, including vehicle code violations.
• Principles and practices of public relations and customer service.
• Laws, regulations, standards and requirements applicable to assigned programs and functions.
• Methods and limitations of non-sworn law enforcement activities in an office or field environment.
• Methods and techniques of researching California codes and City ordinances.
• Record-keeping and report preparation techniques.
• Correct English usage, including spelling, grammar and punctuation.
• Methods of effectively managing time and organizing work.
• Effectively utilize modern office equipment, including personal computers and standard business software such as the Microsoft Office Suite.
• Operate a variety of office equipment including a calculator, copier, fax machine, computer and assigned software.
• Operate a two-way radio using appropriate terminology, codes and language.
• Gather accurate information through interviews and inquiries.
• Safely operate one or more types of vehicles if required by assignments.
• Adjust to rapidly shifting priorities and timelines.
• Interact with the public using tact, patience and courtesy.
• Perform a variety of non-sworn law enforcement duties, including parking enforcement, crowd control, routine patrolling and incident documentation.
• Learn, interpret and explain applicable laws, codes, rules, ordinances and regulations, including various criminal codes, vehicle codes and City ordinances.
• Maintain records and prepare reports.
• Maintain required confidentiality of documents and records.
• Determine appropriate action within clearly defined guidelines.
• Meet schedules and timelines.
• Communicate effectively, both orally and in writing.
• Establish and maintain cooperative and effective working relationships with others.

Nice To Haves

• College coursework in criminal justice, paralegal studies, business administration, public administration, or a related field is desired and may substitute for all or part of the required experience.

Responsibilities

• Perform technical, non-sworn law enforcement and customer service work to help address citizen concerns and provide support for sworn law enforcement staff.
• Patrol the city limits looking for parking and code enforcement violations; respond to citizen complaints regarding illegally-parked vehicles; issue citations and tag vehicles for towing in accordance with California vehicle codes; conduct special patrols as requested by citizens to monitor neighborhood safety.
• Perform various office clerical tasks at the police reception desk; receive visitors or callers; take calls and obtain information; receive non-emergency complaints and provide information regarding City code requirements and department policies; receive fines, sign off on correctable citations and release vehicles; issue special permits.
• Respond to non-emergency calls for assistance from the County Sheriff’s Department; assist sworn staff by gathering information and preparing “no suspect” or other types of routine police reports; assist with traffic control at accidents, street closures, malfunctioning signal lights or other incidents; assist at DUI checkpoints; assist with crowd control at community events.
• Enter, modify, update and retrieve computer data; develop, compile and analyze statistical data; prepare, process, index and file documents required for prosecution and court appearances, as well as any related documents; perform fingerprinting and gather DNA swabs as authorized.
• Attend neighborhood and community meetings; provide guidance and information to residents regarding Neighborhood Watch programs.
• Enroll juveniles in diversion programs as authorized; pull citations and assist parents in completing the enrollment process.
• Perform other related duties as assigned.

Benefits

• family-friendly organization that places emphasis on lifework balance and flexibility.
• City leadership highly values the input and impact of each employee.
• collaboration, fostering a professional, respectful, and fulfilling work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED