Community Service Officer

City of Grand Forks•Police Department - 122 S 5th St. Grand Forks, ND

7d•Onsite

About The Position

The Grand Forks Police department is seeking a Community Service Officer (CSO) to provide valuable support to our officers and the community we serve. This civilian public safety position offers a unique opportunity to gain hands on experience in the law enforcement career field responding to a variety of calls involving animals, parking, working in the bailiff role at municipal court and providing exceptional service to the public. If you are dependable, professional, and enjoy helping people, this could be an opportunity for you!

Requirements

Public relations principles and techniques
Principles and procedures of record keeping and report preparation
Knowledge of computer operation and software
Operational characteristics of a variety of police equipment
Various breeds of dogs, cats and other domestic animals and a wide variety of wildlife
Procedures and techniques for dealing with the public in a tactful but firm manner
Investigative techniques and procedures
Geography of the City including layout of streets
Principles and procedures of record keeping
Principles of basic report preparation
Pertinent City, state and county laws and ordinances of parking and animal control
Procedures and practices of the Grand Forks Police Department
Appropriate safety procedures
Communicate clearly and concisely, both orally and in writing
Entry of data into computer software systems
Respond to requests and inquiries from the general public
Deal tactfully and courteously with the public
Establish and maintain effective working relationships with those contacted in the course of work
Work independently in the absence of supervision
Maintain mental capacity which allows for effective interaction and communication with others
Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties
Maintain physical condition appropriate to the performance of assigned duties and responsibilities
Interact with citizens to respond to complaints and problem solving
Learn basic methods of animal collection and parking enforcement with vehicle impoundment
Enforce animal control and parking regulations
Interpret and apply laws and regulations of the City, state and county related to animal control and parking
Perform a variety of community service activities
Recognize a variety of animal diseases
Prepare written reports and maintain an efficient record keeping system
Learn and utilize proper handling of vehicle and animal control equipment and techniques
Administer first aid to humans and animals
Two years experience dealing with the public in a service orientated environment including one year general data entry and/or computer experience.
Equivalent to the completion of the twelfth grade supplemented by one year general course work in criminal justice or related field.
Possession of, or ability to obtain, an appropriate, valid driver's license.
Possession of, or ability to obtain, an appropriate, valid CPR. Certificate.

Responsibilities

Animal Control to include patrol of the City and impound of stray animals; issue summons for violations of animal ordinances; educate the public with regard to animal ordinances.
Parking Enforcement for the City of Grand Forks, enforcement of fire zones, handicapped zones, tagging and impounding vehicles; enforcement of 24 hour violations; impounding bikes and releasing them; releasing impounded vehicles; to administrate and monitor the City bike licensing program.
Delivery of correspondence or monies relevant to official City business; Perform protective escort for City departments, as needed; perform delivery and pickup of mail and packages for City departments.
Respond in person, or by telephone to non-emergency calls for service; respond to theft reports, as assigned; respond to criminal mischief complaints, as assigned; respond to any other calls for service not requiring a sworn police officer.
Operations Division support to include traffic control at various scenes to include special events; crowd control at various scenes to include special events; assist with booking of prisoners as needed; assist Municipal Court with prisoners, act as Bailiff as needed; assist vehicle fleet manager as required.
Administrative Division support to include assisting in the training function; assist the evidence technician as assigned; Assist in fingerprinting of prisoners and performing file maintenance as needed; assist with records as needed; and assist the Criminal Investigations Bureau with the photo lab.
Maintain and update the department’s Quartermaster computer tracking program and other computer software programs as necessary.
Prepare and maintain a variety of records and reports including video, audio, and digital recordings and time logs on violations; prepare written reports and records of activities involving parking citations and animal control.
Maintain assigned vehicle and equipment in safe proper working condition; clean and maintain vehicle and equipment as necessary; perform periodic maintenance checks on other equipment as necessary; maintain animal holding facility; obtain body damage estimates and tire repairs; transfer police vehicles to and from repair garages; prepare and deliver reports on repairs; maintain and update the vehicle maintenance computer tracking program.
Communicate with other City departments using a two-way radio; communicate with central dispatch on civil violations.
Respond to and resolve citizen inquiries and complaints; offer assistance to pedestrians and motorists.
Provide credible testimony in a court of law.
Assist a variety of city, county and state agencies as required.
Attend and participate in City Council meetings; stay abreast of new trends in the field of animal control and regulation of parking.
Perform related duties and responsibilities as required.