Community Service Officer II

City of Boise•Boise, ID

13d•Onsite

About The Position

This Community Service Officer II position is assigned to the Boise Police Department Front Counter at City Hall West and serves as a primary point of contact for members of the public seeking police services, information, resources, or assistance. Provides in-person public service by evaluating requests for assistance, conducting interviews, preparing police reports and documentation, answering questions regarding police procedures, laws, ordinances, and community resources, and directing individuals to appropriate services. The position also performs Community Service Officer duties in support of department operations, which may include responding to calls for service, conducting investigations, collecting and processing evidence, and assisting Patrol Officers, detectives, and the Crime Lab as needed. This position works under immediate/direct supervision and is regularly scheduled Monday through Friday, 9:00 a.m. to 5:00 p.m. at City Hall West. To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Requirements

High school diploma or equivalent
Two years of experience working in law enforcement or working with the public, in security or a related field.
Valid state-issued driver's license.
National Crime Information Center (NCIC) certification within six months of employment.
City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Driving Record Check
Polygraph Exam
Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)
Knowledge of: Boise City and Idaho State criminal codes
Law enforcement programs, practices and procedures
Computer usage including related software
Basic report preparation skills
DSLR camera usage.
Ability to: Interpret and apply laws and ordinances
Determine priorities, manage multiple projects under stress, and show the ability to multi-task
Assess requests for service and determine appropriate resources
Use good customer service and de-escalation techniques
Use independent judgment and discretion
Communicate effectively in the English language at a level necessary for efficient job performance
Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.
Individuals must be capable of operating vehicles safely and have an acceptable driving record.
This position is required to exercise custodial responsibility for illegal drugs or precursors.

Nice To Haves

Bachelor's degree in criminal justice or a related field
Three years of experience in a law enforcement environment.
OC (Pepper Spray) certification.

Responsibilities

Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Is capable of performing all the duties of a Community Service Officer - I (CSO) and provides team support and training, as needed.
Provide training, mentoring and coaching to CSO - I, including field training.
Responds to various requests for service that include non-emergency and higher-priority responses to assist officers at crime scenes throughout the city.
Responds to active scenes and conducts fact-finding interviews and investigations.
Attends periodic training to maintain and update skills in forensic evidence collection.
Provides training to other divisions to include patrol briefings, POST Academy, and other community groups.
Writes clear and concise investigative reports by gathering information from various sources and enters reports into the incident tracking system report writing program.
Interprets and applies Boise city and the Idaho state criminal codes.
Determines the type of crime and articulates the elements of each crime in written form.
Performs crime scene investigative work.
Properly collects, documents, and processes crime scenes using photographic and forensic ridge detail techniques (fingerprints).
Identifies and evaluates possible evidence and ensures proper collection, labeling, transportation, and booking of evidence into the Ada County property room or Boise Police Crime Lab maintaining chain of custody and integrity of evidence.
Documents and reports all graffiti throughout the city.
May be responsible for citizen ride along requests, as needed.
Retrieves, transports, and records property found throughout the city.
Attends court under subpoena and provides court testimony under oath regarding their knowledge or actions in cases.
Provides public assistance at Police Department facility.
Serves as the initial point of contact for citizens, visitors, and partner agencies; receives and evaluates requests for service.
Answers questions regarding police procedures, city ordinances, criminal laws, and community resources.
Conducts interviews, prepares reports and documentation, resolves routine issues and complaints; and directs individuals appropriately.
May be assigned on a temporary or ongoing basis to perform front desk operations and public service support functions.
Performs other duties as assigned.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Benefits

Zero-cost premium medical coverage for you and your family.
PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure)
12 paid holidays
8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement
Free local bus pass
Basic life and long-term disability insurance at no cost