Community Service Manager

State of Louisiana • New Orleans, LA

3d

About The Position

Metropolitan Human Services District (MHSD) is seeking a dedicated and experienced leader to serve as Community Service Manager within Developmental Disabilities Services. The incumbent provides leadership and oversight of the Community and Family Support system, including the Entry Unit, Individual and Family Support Services, Flexible Family Funds, Service Coordination, and Social Services. The Community Service Manager also serves on the Developmental Disabilities Leadership Team, contributing to program development, planning, operations, and strategic decision-making for Developmental Disabilities Services.

Requirements

• Eight years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR Six years of full-time work experience plus five years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR A bachelor's degree plus five years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Lead and supervise Individual and Family Support Services and Service Coordination staff, providing direction, coaching, technical assistance, and performance management to ensure effective delivery of services.
• Oversee person- and family-centered services for individuals with intellectual and developmental disabilities, ensuring supports promote independence, family stability, community inclusion, and quality of life.
• Manage program operations and service access, including oversight of the Entry Unit, eligibility processes, case assignments, support coordination, Flexible Family Funds, residential services, and related community resources.
• Ensure compliance and quality assurance with MHSD, OCDD, Medicaid, Civil Service, and applicable state and federal requirements, including case record reviews, performance standards, corrective action plans, and required reporting.
• Provide oversight of specialized programs, including the ACT 421 Children’s Medicaid Option and Pre-Admission Screening and Residential Review (PASRR), ensuring timely decisions, accurate documentation, appropriate billing, and compliance with program requirements.
• Develop and maintain community and interagency partnerships, collaborating with individuals, families, providers, state agencies, and community organizations to maximize resources and address service needs.
• Support workforce development and administration through hiring, staff assignments, training, performance evaluations, leave approval, coaching, mentoring, recognition, and corrective action in accordance with MHSD and Civil Service policies.
• Serve as a member of the Developmental Disabilities Leadership Team and provide regional leadership, participating in strategic planning, policy development, quality improvement initiatives, community forums, and representing MHSD/OCDD as assigned, including serving as Regional Administrator in their absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager