Community Safety Field Training Officer

University of Southern California

3d•$24 - $28

About The Position

The Community Service Field Training Officer provides comprehensive training and mentorship to community service officers. The role designs, coordinates, and delivers orientation and training for new staff, assists with in-service training for existing staff, and provides officer-trainees with coaching, direction, and guidance on the skills, knowledge, and judgment needed to perform daily operational activities. The officer also performs Community Service Officer duties in an assigned capacity to support the general safety of the university community, collaborates with others to facilitate training programs, and assesses and provides feedback on trainee performance. The position supports crime prevention and public information programs and liaises with university departments and students. It observes and documents training issues and performance, ensures compliance with applicable laws, policies, and safety standards, communicates relevant changes to senior management and staff, coordinates operational activities, tracks training competencies, evaluates training effectiveness, and prepares reports for supervisory review. The role also encourages a workplace culture consistent with the USC Code of Ethics. This position is required to report to duty during emergencies under applicable university and departmental emergency plans, and may assist with response efforts and mobilize other staff. The position is a mandated reporter and a Campus Security Authority.

Requirements

High school diploma or equivalent; combined experience and education may substitute for the minimum education requirement.
At least 2 years of related work experience.
At least 1 year of experience as a USC Community Service Officer.
Valid California driver’s license; participation in the DMV Pull Notice System and provision of a DMV record are required as a final condition of employment.
Valid California BSIS Guard Card.
Excellent written and oral communication skills.
Ability to read and interpret federal, state, and local laws; criminal and traffic laws; city ordinances; and departmental policies and procedures.
Knowledge of city and departmental safety policies and procedures.
Knowledge of campus geography and surrounding areas and streets.
Knowledge of applicable procedures and regulations, including parking, traffic control, security, and public safety.
Ability to maintain confidentiality.
Ability to analyze operational issues and recommend procedural changes.
Proven understanding of and currency with applicable federal, state, and local laws and ordinances.
Familiarity with university and departmental emergency operations and response or recovery plans, and regular training to implement those plans.
Ability to fulfill mandated reporter duties, including timely reporting of suspected abuse or neglect involving a minor, elderly person, or dependent adult.
Ability to fulfill Campus Security Authority responsibilities required by law and USC policy.

Nice To Haves

Associate’s degree; combined experience and education may substitute for the preferred education requirement.
At least 3 years of related experience.

Responsibilities

Perform Community Service Officer functions as assigned to support the general safety of the university community.
Participate in crime prevention and public information programs, and liaise with university departments and students as required.
Design, coordinate, and execute training programs, including orientation for new staff and in-service training for existing staff.
Coach, direct, guide, and provide feedback to officer-trainees; help them establish job-related learning goals.
Demonstrate professional standards of conduct and assess trainee performance based on actual field behavior.
Advise and communicate with the trainee’s immediate supervisor about issues as needed, and review trainee readiness at the end of the training period.
Observe, evaluate, and document training-related issues, performance deficiencies, and work performance as specified in training materials.
Ensure compliance with applicable laws, policies, and safety standards.
Keep senior management and staff informed in a timely manner of legal, regulatory, and technology changes that may affect operations.
Encourage a workplace culture in which employees are valued and have opportunities to contribute, in accordance with the USC Code of Ethics.
Coordinate operational activities and document training progress, including tracking competencies for auditing purposes.
Assess training-program effectiveness and prepare reports for supervisory staff review as required.
Report to duty and assist with emergency response or recovery efforts in accordance with university and departmental plans; mobilize other staff if needed.
Fulfill mandated reporter responsibilities and Campus Security Authority responsibilities as required by law and USC policy.