Community Sales Associate

Williams Homes•Star, ID

13d•Onsite

About The Position

The Community Sales Associate supports the Community Manager with daily sales operations and customer experience in assigned communities. The role helps provide a seamless buyer journey from initial interest through close of escrow, including lead management, buyer follow-up, administrative coordination, and sales presentations. It also develops the skills needed to manage a community independently. The position assists with community sales goals, conducts model-home tours, maintains knowledge of community and product details, and supports the contract process. It may serve as the on-site representative when the Community Manager is absent. The associate also helps coordinate marketing activities, maintain sales and model-home presentation areas, participate in cross-functional community meetings, and complete reporting and administrative tasks.

Requirements

High school diploma or equivalent.
California DRE license and valid driver’s license.
At least 2 years of experience in new-home sales or resale real estate.
Strong written and verbal communication skills for professional interactions with customers, agents, and the team.
Professional demeanor and commitment to an exceptional customer experience.
Excellent organizational skills and attention to detail.
Proficiency in Microsoft Office and CRM systems.
Motivated self-starter able to learn quickly and work in a fast-paced environment.

Nice To Haves

Experience as a Product Specialist or Sales Assistant.
Experience with Newstar.

Responsibilities

Assist the Community Manager in achieving community sales goals through lead management, prospect follow-up, and appointment scheduling.
Conduct model-home tours and explain floorplans, features, options, pricing, and community amenities.
Track and follow up with potential buyers to support conversion and customer satisfaction.
Maintain current knowledge of community details, including construction status, lot releases, incentives, and product availability.
Support the contract process by verifying documentation and coordinating with lenders, escrow, and design studio representatives.
Serve as the on-site representative in the Community Manager’s absence, following company sales policies and standards.
Accurately enter traffic registrations, agent information, and buyer data into the Newstar ERP System.
Prepare and update sales collateral, MLS listings, and signage in coordination with Marketing and the Community Manager.
Support and execute community marketing activities and promotional events as directed.
Participate in weekly community meetings with Construction and Warranty to align on schedules, closings, and buyer expectations.
Maintain model homes, sales offices, and community presentation areas to company standards.
Assist with reports, competitive market updates, and other administrative tasks as requested.
Support sales colleagues and contribute to a positive team culture through excellent customer service.