Community Safety Specialist

Anchor Co-Living • Los Angeles, CA

5d • Remote

About The Position

Anchor Co-Living operates shared residential communities designed to support safe, stable, and respectful living. We believe consistent standards, thoughtful support, and timely follow-through help residents and teams thrive. Our staff work collaboratively across homes to create environments where people feel respected, concerns are addressed early, and daily operations remain dependable. Position Summary The Community Safety Specialist is a mobile residential support professional who works across assigned Anchor homes. The role conducts routine and unannounced safety, wellness, quality, and compliance checks; responds to incidents and resident concerns; and helps resident managers maintain safe, calm, and stable homes. This position calls for sound judgment, a steady presence, strong observation and communication skills, and the ability to de-escalate tense situations. The Community Safety Specialist documents what they observe, addresses appropriate issues within company guidelines, and promptly involves management, clinical resources, emergency services, or other qualified professionals when a situation exceeds the role's scope.

Requirements

• High school diploma or equivalent; additional education in human services, behavioral health, healthcare, residential services, or a related field is a plus.
• Experience in residential services, supportive housing, behavioral health, healthcare, hospitality, community services, or a similarly people-centered environment.
• Ability to remain calm, respectful, and solution-oriented during emotionally charged or uncertain situations.
• Strong observation, interpersonal, de-escalation, problem-solving, and written communication skills.
• Good judgment, clear role boundaries, and consistent use of escalation protocols.
• Comfort using a smartphone and basic digital tools for communication, checklists, scheduling, and incident documentation.
• Ability to work independently while staying closely connected with the operations team.
• Valid driver's license, reliable transportation, and ability to meet company driving requirements.

Nice To Haves

• Current or prior Medication Technician (Med Tech) training, certification, or relevant medication-support experience.
• Experience in supportive housing, recovery-oriented housing, residential care, mental health services, substance-use services, or another community-based care setting.
• Training in crisis prevention, verbal de-escalation, trauma-informed care, motivational interviewing, CPR, or First Aid.
• Experience conducting residential quality checks, documenting incidents, or supporting multiple locations.

Responsibilities

• Travel among assigned Anchor homes to complete scheduled and unannounced safety, wellness, quality, and policy-compliance checks.
• Observe each home's overall condition and climate, including resident well-being, common areas, access and egress, housekeeping, basic safety practices, and other operational concerns.
• Respond promptly and calmly to resident concerns, house disruptions, interpersonal conflicts, and other incidents requiring an in-person assessment.
• Use respectful, trauma-informed communication and practical de-escalation techniques to help reduce tension and support a safe resolution.
• Identify environmental hazards, resident safety concerns, policy deviations, and emerging patterns that may require follow-up.
• Take appropriate action within training, assigned authority, company policy, and the role's scope; escalate concerns without delay when additional support is needed.
• Contact 911, emergency medical services, management, clinical resources, or other appropriate responders when circumstances require specialized or urgent intervention.
• Prepare clear, objective, and timely documentation of checks, observations, incidents, actions taken, notifications, and follow-up while protecting resident privacy.
• Support resident managers with practical guidance, follow-through, and communication regarding home standards and safety-related concerns.
• Coordinate with operations leadership and other team members so open items are assigned, tracked, and resolved.
• Participate in training, team meetings, and improvement efforts related to residential safety, incident response, and quality standards.

Benefits

• The schedule may include days, evenings, overnight hours, weekends, holidays, or rotating on-call coverage based on operational needs.
• The employee must be able to respond within expected timeframes, adjust priorities when urgent concerns arise, and maintain reliable communication while working independently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED