Community Safety Ambassador

City of Minneapolis•Minneapolis, MN

4d•Onsite

About The Position

The mission of the Community Safety Ambassador position is to create a safe, welcoming, and connected environment along Minneapolis’ cultural corridors by serving as a trusted, approachable presence in the community. Ambassadors exist to support residents, businesses, and visitors by helping them navigate city services, sharing resources, and connecting those in need to assistance. Through proactive engagement, walking the corridors, and building strong relationships, ambassadors help calm tensions, prevent violence, and foster trust. With specialized training in CPR/First Aid, de-escalation, youth safety, and crisis response, the position plays a vital role in strengthening community well-being and promoting safety outside of traditional law enforcement responses. This position is temporary for 2026 and will become a permanent position in 2027. The City of Minneapolis does not sponsor applicants for work visas.

Requirements

High School Diploma or GED.
One year of related work experience in community-facing roles that emphasize public engagement, conflict resolution, and safety support.
CPR/First Aid Certification
Narcan Administration Certification

Nice To Haves

Knowledge of de-escalation and conflict mediation techniques.
Knowledge of First Aid/CPR and overdose response practices.
Knowledge of youth safety and violence prevention practices.
Knowledge of cultural competency and trauma-informed approaches.
Knowledge of local resources and service navigation.
Conflict resolution, mediation, and customer service skills.
Community engagement skills.
Ability to utilize radios, smartphones, tablets, or other dispatch/reporting systems for communication.

Responsibilities

Provide visible foot patrols to deter unwanted activity, enhance safety, and engage with residents, businesses, and visitors.
Assess situations for intervention; disengage and call 911 if unsafe.
Document daily activities and incidents; report issues to supervisors and coordinate with law enforcement, social services, and property owners.
Offer a welcoming, helpful presence; provide directions, event information, and service referrals to community members and visitors.
Respond to public intoxication, loitering, and aggressive behavior; provide education and referrals to outreach services.
Respond to calls from the Safety Communications Center; assess hazards, disturbances, or property concerns; collaborate with emergency responders.
Distribute brochures, hotline details, and prevention resources; act as point of contact for inquiries.
Conduct business check-ins; collaborate with safety partners, violence interrupters, and city contractors.
Provide walking escorts for community members within district boundaries upon request.
Administer first aid, CPR, and Narcan when needed until emergency responders arrive.
Complete initial and ongoing training in de-escalation, CPR/First Aid, customer service, and cultural sensitivity.
Maintain licenses and certifications.
Maintain the cleanliness of the corridor or area, including trash, sharps disposals, and reporting to 311 as needed.