Community Resource Specialist

Children's Mercy KC • Kansas City, MO

2d • $22 • Hybrid

About The Position

The ICS - Community Resource Specialist will work in collaboration with the care teams to support the efforts to perform population health initiatives. Responsibilities include sharing of pertinent patient information to the team, performing outreach and education to patients and families, assisting with tasks, and helping to identify opportunities to enhance care coordination for the population. This position works closely with all areas of the Care Integration department and its stakeholders, including providers, patients and families, and other health care professionals.

The ideal candidate for the Home Visiting Team Community Resource Specialist role is a highly organized, dependable, and adaptable professional who is comfortable completing most of their work in the community. The primary responsibility of this position is to conduct scheduled community visits, with approximately 60–75% of the workweek spent in the field supporting children and families involved in foster care. This individual can work independently, respond calmly when plans or circumstances change unexpectedly, and represent the team with professionalism, kindness, integrity, and respect.

The ideal candidate is:
Self-directed and able to manage a field-based schedule, complete community visits, and follow established processes with limited supervision
A strong verbal and written communicator who provides clear, timely updates to families, community partners, and the home office clinical team
Adaptable and able to use sound judgment when schedules, family needs, or visit circumstances change unexpectedly
Comfortable and proficient with technology, including completing accurate, timely documentation while working in the field, including respectfully assertive in identifying/managing safety risks.
Proactive in problem solving, resource coordination, and escalating concerns appropriately, including processing with teammates when confronted with complex needs/ situations.
Experienced in working with health care teams, foster care systems, or vulnerable populations. Including ability to navigate environmental factors (e.g. pets, varied home/community settings, cultural differences, etc.)
Able to build trust, maintain professional boundaries, and form positive working relationships with children, families, caregivers, providers, and ICS foster care team partners.
Strong emphasis on warm and patient interaction with children and families especially when being invited into their homes.
At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.
Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Requirements

• Master's Degree and 1-2 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.
• Bachelor's Degree and 3-5 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.
• HS diploma or equivalent and 5-7 years experience Demonstrates flexibility in working with various team members and groups; excellent communication even during stressful interactions.
• Personal Vehicle Required Upon Hire

Nice To Haves

• Self-directed and able to manage a field-based schedule, complete community visits, and follow established processes with limited supervision
• A strong verbal and written communicator who provides clear, timely updates to families, community partners, and the home office clinical team
• Adaptable and able to use sound judgment when schedules, family needs, or visit circumstances change unexpectedly
• Comfortable and proficient with technology, including completing accurate, timely documentation while working in the field, including respectfully assertive in identifying/managing safety risks.
• Proactive in problem solving, resource coordination, and escalating concerns appropriately, including processing with teammates when confronted with complex needs/ situations.
• Experienced in working with health care teams, foster care systems, or vulnerable populations. Including ability to navigate environmental factors (e.g. pets, varied home/community settings, cultural differences, etc.)
• Able to build trust, maintain professional boundaries, and form positive working relationships with children, families, caregivers, providers, and ICS foster care team partners.
• Strong emphasis on warm and patient interaction with children and families especially when being invited into their homes.

Responsibilities

• Supports population health initiatives of assigned care team(s).
• Supports functions of the care team required to manage the assigned population.
• Process inpatient and outpatient prior authorization requests.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED