Community Resource Specialist

Easterseals NH • Manchester, NH

18h • Hybrid

About The Position

Easterseals is hiring for a Community Resource Specialist for our Aging and Disability Resource Center. This role provides unbiased and person-centered education, advocacy, assistance, and support to NH residents to help them retain their dignity, quality of life, and highest level of independence. The specialist will support individuals in making informed choices and decisions regarding their long-term services and supports, and assist them in navigating various community organizations, agencies, and other resources.

Requirements

• Bachelor’s Degree in Social Work, Education, Human Services, Sociology, Cultural Anthropology, or Behavioral Science, OR Five (5) years’ experience working directly with programs supporting the elderly or disabled population in lieu of degree
• Basic knowledge of community long-term care support services for the elderly and disabled population, OR Combination of education and experience totaling five (5) years
• Basic knowledge of community services such as home health agencies, assisted livings, nursing homes, and hospitals
• Basic knowledge of State and Federal programs such as Medicaid and Medicare
• Strong oral, written and interpersonal skills
• Analytical and problem-solving ability
• Comfortable with performing home visits and community outreaches
• Basic level of computer skills to include Microsoft Office application suite and database programs
• Valid driver’s license, auto insurance, and reliable transportation

Responsibilities

• Performs an assessment of the contact/caller’s situation/needs and provides the contact/caller with assistance in referrals to long-term supports and services through telephone contacts, walks-ins, emails, home visits/community settings and multi-media.
• Provides information on and referral to community resources which may meet the needs of the contact/client.
• Provides long term support counseling to select individuals in hospitals, rehab facilities, and/or nursing homes.
• Completes eligibility screening and provides information to assist individuals in understanding and applying for State and Federal programs.
• Completes documentation on all contacts using assigned database following all protocols/processes as mandated by the contract and in compliance with InformUSA.
• Complete follow-ups on contacts following InformUSA protocols and contract requirements.
• Comply with completion of reporting requirements mandated by the ADRC contract.
• Provide Medicare information and counseling to Medicare beneficiaries especially during the Medicare Annual Enrollment Period.
• Attends meetings as mandated by contract or required by State.
• Assists with general office support including by not limited to answering phones, assisting walk-ins and other office tasks as needed.
• Obtain all mandatory certification as required by the contract which includes the InformUSA (Alliance for Information and Referral Certification (AIRS)); State Health Insurance Assistance Program (SHIP) Counselor within six (6) months to one (1) year of hire.

Benefits

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level