Community Resource Navigator

Neighborhood House•Saint Paul, MN

3d•Onsite

About The Position

Neighborhood House’s Community Resource Centers support individuals and families as they address immediate needs and pursue greater social and economic well-being. The Centers provide welcoming, culturally responsive spaces where participants can access crisis support, connect with community resources, and receive individualized assistance with both short-term needs and longer-term goals. Community Resource Navigators partner with participants to identify priorities, develop strategies, coordinate referrals, and support progress toward greater stability. The Community Resource Navigation team works closely with programs across Neighborhood House and with external partners to help participants access a broad range of services and opportunities. The Community Resource Navigator partners with individuals and families to identify strengths, needs, barriers, and goals; develop individualized strategies; and connect participants with resources that support immediate needs and longer-term stability. The position provides culturally responsive coaching, case management, crisis support, safety planning, referrals, and coordination with Neighborhood House programs and community partners. The Community Resource Navigator also supports the daily operation of the Community Resource Center, assists participants in accessing center resources, coordinates family activities, maintains accurate participant records, and contributes to program evaluation and reporting.

Requirements

Bachelor’s degree in social work, human services, or related field, or four years of related work experience in family case management and/or program management.
Working knowledge and experience working with individuals and families, including working knowledge of immigrant/refugee needs and familiarity with community resources.
Working knowledge of racial equity and social justice issues relevant to the communities we serve;
Working knowledge of immigrant/refugee trends and needs, self-sufficiency issues, and community resources.
Knowledge of community development, community organizing, and other social services as resources.
Demonstrate ability to work and communicate effectively with people of diverse ethnic, economic, racial, and cultural backgrounds.
Proficient in interpersonal, verbal, and written communication skills in English.
Demonstrated ability to adapt to changing program/participant/funder needs while maintaining programs.
Strong time management and organizational skills with demonstrated ability to manage tasks, projects, and priorities;
Committed to working both independently and as part of a team
Proficient in Microsoft Office programs
Must have a valid driver’s license, access to reliable transportation, and be able to lift.

Nice To Haves

Bilingual or multilingual skills

Responsibilities

Conduct intake and ongoing meetings with participants.
Conduct comprehensive participant assessments to identify strengths, needs, barriers, risks, and goals.
Identify and evaluate community resources that align with participant needs and goals.
Partner with families to develop and implement individualized strategies for accessing basic resources, strengthening social supports, and advancing family goals.
Support participants in developing safety plans and provide culturally responsive services consistent with those plans and established program protocols.
Coach families at risk of out-of-home placement or displacement to strengthen parent-child relationships, parenting skills, and family stability.
Coordinate language access and adapt communication approaches to ensure meaningful participation by individuals whose preferred language is not English.
Receive, organize, stock center donations
Recycle and discard unwanted items
Assist with assigning volunteer and intern duties
Assist participants to shop in center pantries
Complete referrals to partnering resources such as My Very Own Bed, Bridging, MN Sure, or College Bound
Coordinate monthly family events for families in collaboration with schools and other organization departments
Collect and enter all required data using Client Track software.
Implement program evaluation tools and track progress using relevant database(s).
Maintain confidentiality of program participants in accordance with data privacy laws, standards, and policy.
Prepare or assist with preparing program reports.