Community Resource Specialist to provide support for inpatient psychiatric unit

Beth Israel Lahey Health

15d•$29 - $38•Onsite

About The Position

Community Resource Specialist will work closely with unit Social Workers and patients to identify and connect patients with resources which are necessary to be in place for a safe discharge from an inpatient psychiatric unit. Staff will develop effective workflows for referrals and acceptance to outpatient resources.

Requirements

High School diploma or GED required.
License preferred: Licensed Social Worker
1-3 years related work experience required.
2 years of related work experience without a related Bachelor's degree
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Nice To Haves

Bachelor's degree preferred in Social Work or Human Services

Responsibilities

Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs.
Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs.
Makes independent decisions about what services to recommend to a patient/family.
Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts.
Functions as the primary health care contact for a psychosocially complex patients when needed.
Provides timely and appropriate documentation in patients' medical records (paper and electronic).
Advocates on patients' behalf in written and verbal communication.
Assists patients and families with such tasks as accessing entitlement programs.
Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.
Conducts staff and community based training on resources.
Provides updates to staff of procedural requirements and changes required by state and local agencies.
Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action.
Develops liaisons with community and governmental agencies to facilitate negotiation of complex systems.
Visits agencies when indicated to broaden knowledge and relationships.