Community Resource Representative

Houston Food Bank•Houston, TX

66d•Onsite

About The Position

The Community Resource Representative is responsible for serving neighbors while helping the department achieve poundage goals through highly efficient processes. This role is responsible for greeting, training, and supervising volunteers while maintaining the safety of the food supply chain and other compliance initiatives. The role adheres to PACT values (Purpose, Accountability, Courage, Transparency). Essential job functions include providing exceptional service to neighbors, overseeing program and partner operations in the Community Resource Center for compliance, ensuring the pantry is stocked, clean, and prepared for daily operations, including inventory best practices and product rotation. The representative also assists with compiling monthly metrics and preparing regular reports on pantry activities. They ensure educational resources and community materials are accessible, maintain cleanliness and safety in storage areas, ensure equipment is maintained, and greet, train, and supervise volunteers as needed. Additionally, they assist with efficiency projects, communicate effectively as part of the Equitable Access team, support other team members, attend relevant meetings, adhere to deadlines, and contribute to organizational, departmental, and team objectives.

Requirements

High School Diploma from an accredited school or general education development (GED) certificate
2 + years of customer service experience
Must have reliable transportation, a valid driver’s license, and insurance.
Ability to work with a diverse population, including the public
Knowledge of database reporting
Proficiency with Excel, Word, and Outlook
Strong customer service skills and willingness to assist others
Able to communicate complex information clearly
Self-starter/self-motivated
Attention to detail
Strong problem-solving abilities
Able to coordinate well with other departments and personnel
Must be able to utilize pallet jacks and use a forklift
Ability to operate a computer, copier, and other business equipment
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Action-Oriented
Customer Focus
Drives for Results
Informing
Approachability
Learning on the Fly
Perseverance
Self-development
Listening
Peer Relationships
Integrity and Trust
Functional/Technical Skills
Ability to analyze and interpret data
Ability to communicate
Ability to remain in a standing or stationary position for a significant amount of the workday
Ability to access, input, and retrieve information from the computer and other office productivity devices
Ability to move about the office and around the facility
Ability to use hands, wrists, and fingers to grip, type, and write
Ability to lift 40 pounds
Average ability to hear horns, warnings, and alerts associated with a warehouse
Travel up to 5% of the time and on a domestic basis in a personal vehicle.
Legally able to work in the United States.

Nice To Haves

Bilingual English/Spanish preferred
Forklift certification preferred or be able to obtain within the first 30 days of employment

Responsibilities

Provides exceptional service to neighbors assisting in a respectful and compassionate manner.
Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times.
Ensures the pantry remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean.
Maintains inventory best practices in recording incoming/outgoing items and rotating products to minimize waste.
Assists with compiling monthly metrics.
Prepares regular reports on pantry activities.
Ensures educational resources and community resource materials are consistently incorporated throughout the pantry and are easily accessed by the community.
Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines.
Ensures equipment is maintained.
Greets, trains, and supervises volunteers, as needed.
Assists with projects geared directly to the Community Resource Centers’ efficiency and effectiveness.
Communicates clearly and effectively while leading and contributing as a productive member of the Equitable Access team.
Provides support to other team members with relevant tasks and contributes to problem resolution on different projects.
Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team-level objectives.