Community Resource Provider (POTFF)
About The Position
The Community Resource Coordinator (CRC) is responsible for strategic planning, integration, and oversight of family and community support programs across the SOF enterprise. The CRC identifies service gaps, builds relationships with internal and external support agencies, and supports programs that strengthen the resilience and well-being of Service members and their families. The position supports one or more of the listed military installations and locations and is pending contract award. The CRC organizes and oversees peer support networks, recruits and ensures training and vetting of peer support counselors, gathers and reports program needs and evaluation data, and serves as a Commander’s liaison for community and family support matters. The role develops needs-based programming, coordinates outreach and referrals, supports deployment preparation and reintegration activities, and contributes to service-member and family enhancement programs, career transition programs, suicide prevention, and resilience education. It also helps develop CRC procedures, maintains awareness of emergency response protocols and relevant resources, and documents services in HP enterprise-wide platforms as directed. U.S. citizenship is required. Candidates must have an active U.S. Government Secret security clearance or be eligible to obtain and maintain one as required for contract performance.
Requirements
- U.S. citizenship.
- Active U.S. Government Secret security clearance, or eligibility to obtain and maintain a Secret security clearance as required for contract performance.
- Bachelor's degree in a relevant field and at least 3 years of relevant professional experience, or an equivalent combination of education and experience.
- Bachelor’s degree in education, human/social services, or a related field; alternatively, four years of relevant experience, including volunteer experience.
- Possess or be willing to complete specialized training in peer support counseling, community resources and referrals, and suicide prevention.
- Stay informed about Department of War, military Service, and community resources supporting Service members and their families.
- Maintain current knowledge of peer support counseling and suicide prevention best practices.
Responsibilities
- Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues.
- Deliver public speaking sessions and educational programs to community agencies and local office staff; participate in community health fairs and conduct group presentations.
- Report concerns, problems, and issues to Leadership promptly.
- Supervise and oversee Outreach Client Service Representatives.
- Represent the organization professionally and advocate for the program.
- Distribute program materials to diverse community groups.
- Meet performance objectives and comply with company Wage & Hour policies, including rest and meal breaks for non-exempt employees.
- Follow company policies, procedures, and required training.
- Organize and oversee peer support networks for assigned commands; recruit active-duty and family-member peer support counselors and ensure they are vetted and trained in accordance with USSOCOM CRC standards.
- Collect, document, and report program and service needs, activity data, and evaluation results.
- Collect original and secondary-source data for program assessments, including information from focus groups, unit meetings, evaluations, and relevant staff trend information.
- Support commands at multiple levels and locations; serve as the Commander’s liaison for community and family support matters and communicate on behalf of the Command using approved media or social media.
- Develop programming tailored to demographic groups, geographic locations, and identified community needs.
- Maintain knowledge of DoW resources, including Military OneSource, Military Family Life Counselors, Personal Financial Counselors, and the Military Crisis Line.
- Lead or support CRC processes, functions, and networking opportunities, including family orientation, information, outreach, referrals, deployment preparation, reintegration, decompression, and family relational enhancement activities.
- Conduct or contribute to single Service member enhancement activities and unit-level career transition programs for military members and spouses.
- Conduct or contribute to Social and Family and Psychological Program implementation, including suicide prevention and cognitive agility training; maintain awareness of local behavioral health and resiliency resources and support related education and communication.
- Assist with developing CRC standard operating procedures and service provision protocols.
- Maintain awareness of emergency response protocols.
- Document services in HP enterprise-wide platforms, such as HPDMS, as directed by USSOCOM Directive 10-12.
Benefits
- Flexible work/life balance support.
- Medical, dental, vision, and prescription plans, plus a partially funded HSA.
- Life insurance and discounts on auto, home, renters, and pet insurance.
- 401(k) retirement savings plan with company match.
- PTO, paid holidays, extended sick leave, and short- and long-term disability coverage.
- Employee Assistance Program resources supporting physical, emotional, and financial well-being.
- Employee recognition platform.
- Tuition reimbursement.
- Employee discounts and other employee-only benefits.
- Wellness programs and resources.
- Training programs, workshops, conferences, and ongoing learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
