Community Resource Program Manager

Frederick County Government•Aging & Independence - Frederick, MD

3d•Onsite

About The Position

This professional class is responsible for overseeing and coordinating the Supporting Older Adults with Resources (SOAR) operations across multiple programs and agencies providing leadership, operational oversight, and cross agency visibility to support a unified, person-centered continuum of care. Positions in this class manages intake, screening, assessment, and service alignment processes with an emphasis on reducing duplication and maintaining regulatory compliance. Coordinates directly with Maryland Department of Aging regarding all referred expenditures related to Home Supports Program (HSP), the HSP waitlist, and Service Coordination. The Program Manager leads interdisciplinary meetings, monitors key operational metrics, and ensures consistent documentation and reporting across MAP, AERS, DSS, and Service Coordination for Seniors.

Requirements

Associate’s Degree
5 years experience in program management, project management, aging and disability service, social services, or related field
A Bachelor’s Degree with 3 years experience as described above; or a High School Diploma (or equivalent) and 7 years experience as described above.
Knowledge of aging services programs and regulations
Knowledge of intake, screening, assessment, and service alignment processes
Knowledge of program management and performance monitoring practices
Knowledge of fiscal operations related to aging programs
Skill in program coordination and operational oversight
Skill in Interdisciplinary facilitation and communication
Skill in data analysis, performance monitoring, and reporting
Skill in documentation, workflow development, and procedural maintenance
Ability to ensure regulatory and programmatic compliance
Ability to manage complex, multi-agency service coordination processes
Ability to exercise leadership without formal supervisory authority
Ability to evaluate and enhance operational efficiency
Ability to arrange own frequent travel to meetings, work locations, and events as needed, including occasional urgent or time sensitive situations

Nice To Haves

Current Frederick County Government employee
Program Management work experience within a local or state government
Work experience in aging services

Responsibilities

Oversee day to day SOAR operations across MAP, AERS, DSS, and Service Coordination
Lead interdisciplinary SOAR meetings and system flow coordination
Budget management, expenditure tracking, and required fiscal reporting
Program data monitoring, performance metrics, waitlist analysis, and reporting
Coordination with MDOA on programmatic, fiscal, and compliance requirements
Coordinate intake, screening, assessment, and service alignment processes to ensure seamless client flow and reduce duplication
Maintain and update program documents, internal procedures, and workflow maps
Perform other duties as assigned

Benefits

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays
Day 1 coverage of comprehensive Medical Insurance Plan options
Generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
Vesting after 5 years of service
Additional service credit for eligible previous public service, military service, etc.
Employee Assistance Program
Employee Wellness Program
Generous Tuition Reimbursement Program
Deferred Compensation Plan
Legal Resources
Supplemental Life Insurance
Critical Illness, Accident, and Hospital Indemnity Insurance
Lifetime Benefit with Long Term Care plan