Community Resource Navigator

Jane Pauley Community Health Center, Inc.•Indianapolis, IN

16h•Hybrid

About The Position

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters. Summary: The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting. They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC services. This position will float to clinics as needed.

Requirements

High School Diploma or Equivalent required.
Customer service experience required
Must be willing to travel 50% of the time to different site locations
Valid Indiana Driver’s License and proof of auto insurance required
Proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Nice To Haves

Bi-Lingual/Multi-Lingual a plus
Two years of previous experience in outreach navigation preferred
Certified Indiana Navigator certification required within 90 days of employment
Certified Application Counselor certification required within 90 days of employment
Community Health Worker certification required within 6 months of employment

Responsibilities

Work outreach events during traditional and non-traditional hours and locations
Work collaboratively with all the different departments of the JPCHC organizations
Meet with self-pay patients to discuss payment options and complete Sliding Fee Scale agreement
Maintains a high level of confidentiality while interacting with patients and clients with empathy and respect
Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies
Educate members on issues related to using the healthcare system and their specific government assistance plan
Maintain HIPAA standards and confidentiality of protected health information
Follow up with clients/patients who request in-person government assistance
Maintain Food Pantry at designated location, including pantry access, stocking, ordering, and cleaning.
Follow through with Tele-Visit appointments (appointments where the consumer is at a separate location from where you are located)
Assist patients with applications and follow-up for Medicaid programs and Marketplace coverage
Assist patients with Medicare
Process income information for the JPCHC Sliding Fee Scale applications
Assist patients with applications for various Prescription Assistance Programs
Provide community resources to the underserved, vulnerable populations, and patients
Participate in outreach and education programs for the community, such as health fairs, screenings, and other events
Assist with Social Determinants of Health where needed
Assist with special projects and other duties as necessary and required
Perform related duties as assigned