Community Resource & Engagement Coordinator (RGV)

United Way for Greater Austin•Mcallen, TX

5d•Hybrid

About The Position

United Way for Greater Austin is seeking a detail-oriented and passionate Community Resource & Engagement Coordinator to make vital social service information accessible to various audiences in multiple formats. This role involves excellent writing, editing, networking, and communication skills, with a focus on building relationships with community-based organizations, government agencies, and other non-profit organizations across the Rio Grande Valley area. As a self-starter with strong time management skills, you will manage high-quality community resources for the Laredo area while building partnerships and recruiting community-based organizations to engage with United Way programs. This is a primarily remote position based within the Rio Grande Valley, with occasional in-region travel for outreach, and the team member will remain a full member of the Community Resource & Engagement team in Austin, connected through regular check-ins and team collaboration. The ideal candidate is mission-focused, results-driven, available and rooted in the community they serve, an excellent communicator, detail-oriented, tactful, collaborative, and able to manage complexity.

Requirements

Bachelor's degree in a social service–related field, or 3+ years of equivalent experience in community engagement, non-profit, disaster response, or library settings
Considerable knowledge of community resources, social service landscape, or disaster response efforts
Knowledge of community resources, the social service landscape, and disaster response efforts
Experience managing resource databases, case management systems, or referral platforms is a plus
Familiarity with border-region social services and the community context of the Rio Grande Valley is a plus
Excellent writing and editing skills
Passion for improving access to information
Excellent communication and customer service skills
Bilingual (English/Spanish) strongly preferred, given the communities served
Comfortable working independently with minimal day-to-day oversight
Able to respond during scheduled disaster duty windows, including nights, weekends, and holidays, if needed
Reliable transportation and a valid driver's license for regional travel
Must reside within the Rio Grande Valley (Cameron, Hidalgo, Starr, or Willacy counties)

Nice To Haves

Experience managing resource databases, case management systems, or referral platforms
Familiarity with border-region social services and the community context of the Rio Grande Valley

Responsibilities

Ensure that United Way resource databases for the Rio Grande Valley are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies.
Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
Build awareness of 2-1-1 and other United Way programs across the Rio Grande Valley.
Engage and support community partners and social service providers to build strong working relationships across the region.
Provide outreach and education to community-based organizations, attend community events, and represent United Way at local presentations and partner meetings.
Respond to staff resource verification requests and new agency requests.
Serve as an operational lead for disaster resource response for the South Central region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager.
Serve as an on-call point of contact for statewide 2-1-1 disaster resource coordination during South Central duty windows.
Support the completion of seasonal resource and engagement projects.
Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.