Community Resource & Engagement Coordinator (Laredo)

United Way for Greater Austin•Laredo, TX

5d•Hybrid

About The Position

United Way for Greater Austin Community Resource & Engagement Coordinator Department: Community Health & Resource Navigation Full-time, Regular, Non-Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: The Community Resource & Engagement Coordinator is detail-oriented and passionate about making vital social service information accessible to various audiences in multiple formats. You'll have excellent writing, editing, networking, and communication skills, and enjoy building relationships with community-based organizations, government agencies, and other non-profit organizations across the Laredo area. As a self-starter with strong time management skills, you'll manage high-quality community resources for the Laredo area while building partnerships and recruiting community-based organizations to engage with United Way programs. While based remotely in the region, you'll remain a full member of the Community Resource & Engagement team in Austin, connected through regular check-ins and team collaboration. This is a remote position based within the Laredo area, with occasional in-region travel for outreach. Who you are: Mission focused and results driven: You’re committed to breaking down barriers to economic prosperity in our community. Available and rooted in the community you serve: You live in the Laredo area, and you're able to respond during scheduled disaster duty windows, including nights, weekends, and holidays when needed. An excellent communicator: You listen actively and communicate complex information clearly to a variety of audiences, and you're comfortable with a range of communication tools, including social media. Detail-oriented and tactical: You organize and maintain accurate data across multiple systems and timelines, keeping resource information and disaster response documentation reliable and accountable. Interpersonal savvy: You organize and maintain accurate data across multiple systems and timelines, keeping resource information and disaster response documentation reliable and accountable. Collaborates: You work cooperatively across departments and partner organizations, and credit others for their contributions. A strong writer and editor, able to describe complex information clearly and in adherence to a style guide. Able to manage complexity: You ask the right questions, gather data from multiple sources, and evaluate options carefully.

Requirements

Bachelor's degree in a social service–related field, or 3+ years of equivalent experience in community engagement, non-profit, disaster response, or library settings
Considerable knowledge of community resources, social service landscape, or disaster response efforts
Knowledge of community resources, the social service landscape, and disaster response efforts
Excellent writing and editing skills
Passion for improving access to information
Excellent communication and customer service skills
Comfortable working independently with minimal day-to-day oversight
Able to respond during scheduled disaster duty windows, including nights, weekends, and holidays, if needed
Reliable transportation and a valid driver's license for regional travel
Must reside within the Laredo area (Cameron, Hidalgo, Starr, or Willacy counties)

Nice To Haves

Experience managing resource databases, case management systems, or referral platforms is a plus
Familiarity with border-region social services and the community context of the Laredo area is a plus
Bilingual (English/Spanish) strongly preferred, given the communities served

Responsibilities

Ensure that United Way resource databases for the Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies. Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
Build awareness of 2-1-1 and other United Way programs across the Laredo area.
Engage and support community partners and social service providers to build strong working relationships across the region.
Provide outreach and education to community-based organizations, attend community events, and represent United Way at local presentations and partner meetings.
Respond to staff resource verification requests and new agency requests.
Serve as an operational lead for disaster resource response for the South Central region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager.
Serve as an on-call point of contact for statewide 2-1-1 disaster resource coordination during South Central duty windows.
Support the completion of seasonal resource and engagement projects.
Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.