Community Resource Coordinator II

Centene Management Company•Long Island, NY

1d•Onsite

About The Position

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate. Provides support to members to connect them to known community and care resources in a cost- effective manner Supports the coordination of community outreach resources available to members and promotes awareness of care/services Serves as support for members on community and care resource inquiries and opportunities available to members Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach May make visits to individual homes and/or community organizations Working Knowledge of Social Determinants of Health (SDOH) barriers Performs other duties as assigned Complies with all policies and standards

Requirements

High School diploma or GED
1 – 2 years of related experience
Working Knowledge of Social Determinants of Health (SDOH) barriers

Responsibilities

Connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner.
Providing members with known community resources and supporting the care team to identify member community support and provide health education as appropriate.
Connecting members to known community and care resources in a cost-effective manner.
Coordinating community outreach resources available to members and promoting awareness of care/services.
Serving as support for members on community and care resource inquiries and opportunities available to members.
Supporting all member-related correspondence and educational materials to assist in the facilitation of a successful community connection.
Documenting and maintaining all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
Providing assistance to the clinical team of nurses and social workers, including outreach, community education, informal guidance, and member support.
Conducting non-clinical general health assessments to refer members to appropriate care/services, resolve concerns, and gather information for medical providers and staff.
Conducting non-medical assessments (e.g., home safety, community/environment resources, transportation, employment) to refer to appropriate care/services, resolve concerns, and gather information for medical providers and staff.
Conducting telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
Making visits to individual homes and/or community organizations.
Performing other duties as assigned.
Complying with all policies and standards.