Community Resource Coordinator II

Centene Corporation•Wilmington, NC

1d•Hybrid

About The Position

This position supports community connection activities, focusing on linking members to essential community resources to aid their care management journey and ensure cost-effective care. The role involves providing members with information on known community resources, assisting the care team in identifying member community support needs, and offering health education. The coordinator will also support members with community and care resource inquiries, promote awareness of available care/services, and manage member-related correspondence and educational materials to facilitate successful community connections. Additionally, the role involves assisting the clinical team (nurses and social workers) with outreach, community education, informal guidance, and member support. The coordinator will conduct non-clinical general health assessments and non-medical assessments (e.g., home safety, community/environment resources, transportation, employment) to refer members to appropriate services, resolve concerns, and gather information for medical providers. This role requires telephonic and/or in-person outreach to locate hard-to-reach individuals and families, including potential visits to homes and community organizations. A working knowledge of Social Determinants of Health (SDOH) barriers is essential. The position requires the individual to reside in North Carolina for travel within specific counties (Bladen, Brunswick, Columbus, Cumberland, Harnett, Hoke, Lee, Montgomery, Moore, New Hanover, Pender, Richmond, Robeson, Sampson, and Scotland County).

Requirements

Requires a High School diploma or GED
Requires 1 – 2 years of related experience
Must reside in the state of North Carolina for travel within some of the listed counties
Working Knowledge of Social Determinants of Health (SDOH) barriers

Responsibilities

Supports the coordination of community outreach resources available to members and promotes awareness of care/services
Serves as support for members on community and care resource inquiries and opportunities available to members
Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
Provide assistance to the clinical team of nurses and social workers
Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
May make visits to individual homes and/or community organizations
Performs other duties as assigned
Complies with all policies and standards