Community Resource Coordinator II

Centene Corporation•Asheville, NC

3d•Hybrid

About The Position

Supports community connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and supports the care team to identify member community support and provide health education as appropriate. Provides support to members to connect them to known community and care resources in a cost- effective manner Supports the coordination of community outreach resources available to members and promotes awareness of care/services Serves as support for members on community and care resource inquiries and opportunities available to members Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach May make visits to individual homes and/or community organizations Working Knowledge of Social Determinants of Health (SDOH) barriers Performs other duties as assigned Complies with all policies and standards Must Reside in NC Region 6 Region 6: Beaufort Bertie Camden Carteret Chowan Craven Currituck Dare Duplin Edgecombe Gates Greene Halifax Hertford Hyde Jones Lenoir Martin Northampton Onslow Pamlico Pasquotank Perquimans Pitt Tyrrell Washington Wayne We are seeking a Community Resource Coordinator to join our team! The ideal candidate will bring expertise in: Must Reside in NC Region 6 Field Work Required (75%) Care Coordinator Assessments Excellent Customer Service and Communication Skills Centene is committed to helping people live healthier lives. We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.

Requirements

Requires a High School diploma or GED
Requires 1 – 2 years of related experience
Must Reside in NC Region 6
Field Work Required (75%)
Care Coordinator Assessments
Excellent Customer Service and Communication Skills

Responsibilities

Provides support to members to connect them to known community and care resources in a cost- effective manner
Supports the coordination of community outreach resources available to members and promotes awareness of care/services
Serves as support for members on community and care resource inquiries and opportunities available to members
Supports all member related correspondence and educational materials to assist in the facilitation of a successful community connection
Documents and maintains all community resources to ensure standards of practice and policies are in accordance with health plan requirements
Provide assistance to the clinical team of nurses and social workers. Activities include, but are not limited to outreach, community education, informal guidance and member support
Conduct non-clinical general health assessments in order to refer members to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate care/services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
May make visits to individual homes and/or community organizations
Working Knowledge of Social Determinants of Health (SDOH) barriers
Performs other duties as assigned
Complies with all policies and standards
Must Reside in NC Region 6