Community Resource Center Specialist II (Onsite- Lincoln Heights Location)

L.A. Care Health Plan•Los Angeles, CA

19d•$47,840 - $68,474•Onsite

About The Position

The Community Resource Center (CRC) Specialist II supports relationships with community members, L.A. Care departments, Blue Shield of California Promise Health Plan staff, community-based and government agencies, and CRC vendors and instructors. The role supports communication, community and provider engagement, and CRC marketing initiatives to increase participation in CRC services, classes, and health education programs. It provides information and customer service to members and community visitors, helps identify health care access and social-resource needs, and connects people with appropriate internal or external services. The Specialist may provide follow-up assistance in select cases and collaborates with health plan departments to support customer service, social services, care management, health education, behavioral health, and member engagement efforts. The position also supports the planning, development, implementation, and analysis of CRC services and programming, vendor management, and special projects. It follows established workflows and project plans, monitors deliverables and risks, maintains project documentation, and helps ensure that CRC initiatives are completed successfully. The CRC serves the broader community, including non-members, and the Specialist helps connect visitors to appropriate external resources. The role includes in-person customer service, support for children’s development activities while parents or guardians attend services, day-to-day facility operations, and work supporting the CRC’s extended-hour schedule according to business needs. Travel to offsite locations is required. The role is onsite at the Lincoln Heights location.

Requirements

At least 6 months of community work focused on health care, public health, or health education, or at least 6 months of operations work, community events, project leadership, and stakeholder relationship support.
Experience with data entry and reporting processes.
Ability to communicate verbally and in writing.
Organizational skills and attention to detail.
Collaborative, enthusiastic team-player approach.
Ability to assist with inquiries and identify creative solutions for members and community stakeholders.
Ability to troubleshoot problems, support effective alternatives, and provide strong customer service to internal and external customers.
Action-oriented approach, with urgency, energy, and enthusiasm.
Ability to multitask and meet competing deadlines while maintaining accuracy and attention to detail.
Ability to work independently or as part of a diverse team, applying business insight and empathy toward members.
Initiative to anticipate and act on operational and customer-service needs.
Ability to adapt quickly to a fast-changing environment.
Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent customer service and interpersonal skills, including the ability to read non-verbal cues and adapt to situations.
Ability to make sound decisions with incomplete information.
Cardiopulmonary Resuscitation (CPR) certification within 120 days of hire.
Complete CPR and California Mandated Reporter training within 120 days of hire.
Physical requirement: light.

Nice To Haves

Bachelor’s degree.
Previous experience in child development activities.
Experience with the Salesforce Customer Relationship Management (CRM) platform.
Knowledge of the needs of Medi-Cal beneficiaries in a social service, health care, nonprofit, or government setting.
Knowledge of public agencies, organizations, and other resources serving Community Resource Center visitors.
Bilingual ability in an L.A. Care threshold language: English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, or Vietnamese.

Responsibilities

Coordinate member-centered customer service, respond to inquiries, and connect members and visitors with appropriate resources.
Inform and educate members, community residents, and stakeholders about health education programs, benefits, CRC services, and available resources.
Help create resource guides and reference materials with team members.
Identify resource needs in complex situations and link visitors to appropriate services, programs, or resources.
Identify gaps in CRC services and recommend new programs and solutions.
Support daily CRC operations, including opening and closing, ordering and maintaining supplies, inventory, facility vendor support, scheduling, calendar and conference-room management, and room preparation.
Answer incoming calls professionally and provide support services as needed.
Provide high-quality in-person service and contribute to the CRC’s extended-hour schedule based on business needs.
Implement child development activities and programs while parents or guardians attend a class or service appointment.
Maintain relationships with L.A. Care, Blue Shield Promise Health Plan, and community stakeholders to promote access to CRC programs and services.
Share information with L.A. Care departments about services and activities that engage the CRC community.
Support stakeholder relationships, promote CRC partnership brand recognition, and inform management about community needs.
Enter data to support coordinated outreach and targeted member engagement.
Support the planning, development, implementation, and analysis of community and member engagement activities and communications across multiple platforms.
Support special projects by identifying responsibilities, deliverables, milestones, timelines, and tasks.
Monitor project risks, recommend mitigation actions, maintain project documentation, and track and report project status.
Perform other duties as assigned.
Travel to offsite locations for work.