Community Residence Counselor - Intensive Diagnostic Program

Mass General Brigham•Belmont, MA
•$22 - $30•Onsite

About The Position

The Community Residence Counselor (CRC) at The Pavilion provides direct patient care and participates in the therapeutic milieu under the direction of the Program Manager. The Pavilion is a residential program providing comprehensive diagnostic evaluations for adults 18 and older with complex psychiatric illnesses, including depression, anxiety, OCD, substance use, and contributing personality issues. This is a part-time position scheduled for 24 hours per week, with 8-hour shifts rotating between days and evenings. The counselor must be available to be scheduled for both day and evening shifts each week. The role is onsite at 115 Mill Street.

Requirements

  • High school diploma or equivalent required.
  • One year of patient care or related experience; psychiatric setting experience is preferred.
  • Time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to work as part of a team.
  • Commitment to professional growth and competency.
  • Basic computer skills to use electronic or online systems, including PRISM, for communication, clinical, and administrative purposes.
  • Ability to drive, including transporting patients, may be required depending on role and location.
  • Must be able to work both day and evening shifts each week.

Nice To Haves

  • Bachelor’s degree in a related field.
  • One to two years of experience preferred, preferably in a psychiatric setting.
  • Class D Passenger Vehicle Driver’s License.
  • Familiarity with Epic.

Responsibilities

  • Provide direct patient care in accordance with the current treatment plan and under the supervision of the Nurse Manager, Clinical Coordinator, and Charge Nurse.
  • Provide and supervise community activities as needed.
  • Remain awake and alert while on duty.
  • Assist patients with maintaining and keeping appointments.
  • Complete clear, concise, and timely documentation and shift notes.
  • Establish helpful relationships with patients while maintaining professional boundaries.
  • Participate in patient rounds, status checks, team meetings, and case conferences as appropriate and according to program guidelines.
  • Complete assigned patient care tasks according to program guidelines and daily assignment sheets.
  • Help manage the therapeutic milieu effectively and provide patients with direction and supervision as needed.
  • Follow hospital and program policies, procedures, and protocols.
  • Communicate information about the patient milieu and therapeutic environment to appropriate staff in a timely manner.
  • Report observations about medication side effects and physical or emotional changes to appropriate medical staff in a timely manner.
  • Encourage patients in activities of daily living.
  • Assess sleep patterns, help patients develop more appropriate sleep cycles, and notify the clinical team as necessary.
  • Complete mandatory annual in-service requirements, including CPR and de-escalation training.
  • Maintain the physical ability needed to participate in patient activities.
  • Support residents with daily routines, medication reminders, meal preparation, transportation, and personal care as needed.

Benefits

  • Competitive base pay.
  • Comprehensive benefits.
  • Career advancement opportunities.
  • Differentials, premiums, and bonuses as applicable.
  • Recognition programs designed to celebrate contributions and support professional growth.
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