Community Relationship Manager

Commercial Bank•Hastings, MI

3d•Hybrid

About The Position

The Community Relationship Manager represents the bank in the community by building relationships with local businesses, organizations, community leaders, and prospective customers. This role identifies opportunities to connect customers with bank products and services, maintains strong knowledge of loan and deposit offerings, and collaborates with branch staff, Treasury, lenders, and other key partners to provide exceptional customer service and support relationship growth.

Requirements

High School Diploma/GED required.
Minimum requirement of 5 years banking or related experience
Minimum requirement of 3 years sales experience
Good understanding of the Horizon system, Word, Excel, Outlook
Good understanding of bank policies and procedures.
High level of organizational skills.
Ability to multitask.
Requires team-building skills.
Excellent written, verbal, interpersonal, and problem-solving skills; ability to communicate effectively and project a professional image.
This position may require after business hours.

Nice To Haves

Advanced education in accounting, business administration or related field preferred.

Responsibilities

Builds and maintains relationships through proactive sales calls, networking events, and community involvement to enhance the bank's visibility, generate referrals, and bring new business opportunities to the branch and lending teams.
Develops and manages a customer portfolio that includes small business loans, consumer loans, and deposit products.
Maintains knowledge of business, mortgage and consumer loan products, deposit products, Treasury Management services, and related banking solutions to identify customer needs, provide recommendations, and facilitate referrals to appropriate bank partners.
Develops and maintains relationships with realtors and other referral sources, serving as a primary point of contact for inquiries and business development opportunities.
Provides exceptional customer service delivery, fostering an environment that cultivates relationships with existing and new customers, local businesses, and community stakeholders.
Regularly spends the majority of the workweek outside the bank's offices meeting with prospective and existing customers, referral partners, and community organizations to develop new business opportunities.
Works closely with Branch Manager(s) within market to develop and coach branch teams in customer relationship and sales performance.
Assumes Branch Manager responsibilities in branches without a dedicated Branch Manager position, while continuing to perform the duties of the Community Relationship Manager/Officer role.
Meets or exceeds individual sales and relationship growth goals and collaborates with branch leadership to achieve branch performance objectives.
Addresses and resolves customer concerns and complaints in a timely manner, engaging appropriate bank partners when necessary.
Ensures compliance with all applicable banking regulations, policies, procedures, and risk management standards.
Develops an effective network of communication within the bank and with key working departments to ensure shared knowledge and understanding of business activities.
Performs job functions in compliance with all company policies, federal and state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC, and GLBA/privacy rules.
Adhere and comply with all Bank Policies.
Other duties as assigned.