Care Manager & Community Relationship Manager

HomeWell Care Services ID288•Boise, ID

4d•Hybrid

About The Position

This is a dual role that involves both direct client care and community outreach to build referral relationships. The position requires a self-directed individual who can manage client relationships, including assessments, care plans, and check-ins, while also acting as a representative of the company in the community. The role is based in the office with regular field visits. The company provides non-medical home care, and while a clinical background is a plus, it is not required. The ideal candidate is warm, driven, and skilled at connecting with people. The company emphasizes a fast-paced environment with minimal micromanagement, expecting employees to be productive and proactive.

Requirements

Warm, personable, and genuinely caring—you build trust and real connection easily.
High emotional intelligence—you read people well, communicate clearly and concisely, and keep conversations both friendly and productive.
Energized by getting out of the office to build relationships.
Strong judgment and the ability to put together a thoughtful care plan.
Self-directed and comfortable operating with limited structure in a small, growing business.
Comfortable with technology and care management software.
Valid driver’s license, reliable transportation, and willingness to travel locally.
Must pass a background check.
Do what you say you’ll do. Follow through completely—all the way to the goal, not just enough to technically call it done.
Own the outcome. Take real responsibility for results, not just effort.
Communicate early—with solutions. Speak up early, especially about problems. But bring them the right way: one problem, three solutions you’ve thought through, and the one you recommend.
Build real connections. Go out of your way to genuinely connect with clients, families, caregivers, and coworkers—not just check the box of a meeting.
Find a way to yes. Don’t bring a problem and every reason it can’t be solved—work it through to a real solution.

Nice To Haves

A clinical or caregiving background is a plus but not required.

Responsibilities

Conduct warm, thorough in-home client assessments and build practical care plans.
Perform regular client check-ins, building real relationships with clients and families.
Be the point of contact for issues in the field, responding calmly and taking ownership.
Get out into the community—regular in-person visits to assisted living, skilled nursing, hospitals, and case managers to build referral relationships.
Keep a consistent weekly cadence of outreach as a non-negotiable priority.
Partner closely with the Office Manager and caregiving team to deliver great care.