Community Relations Specialist

Rockingham County•Brentwood, NH

3d•Onsite

About The Position

The Community Relations Specialist provides administrative and operational support to the Ernest P. Barka Assisted Living Community while serving as the primary point of contact for residents, families, visitors, and prospective residents. This position supports the Executive Director and Director of Resident Care through administrative coordination, resident and family communication, admissions support, and community engagement while helping ensure a welcoming and positive experience for all who interact with the community. We are committed to providing preventative and restorative care to all residents and clients here at Rockingham County. We want our residents to feel safe, comfortable, and supported in all aspects of their lives to include not only physical, but also emotional, social, spiritual, environmental, and intellectual well-being. The Community Relations Specialist plays an important role in supporting the daily operations of the community through a combination of administrative, customer service, admissions, and resident support responsibilities. This position greets residents, families, visitors, and prospective residents, coordinates tours and move-ins, maintains resident and prospective resident records, and provides administrative support to the Executive Director and Director of Resident Care. Responsibilities also include responding to non-clinical resident and family concerns, coordinating office operations, assisting with resident activities and outside appointments, maintaining organized records, and collaborating with other departments to support residents and enhance their overall experience. The Community Relations Specialist also assists with general office functions, supports community initiatives, and provides backup support to other non-clinical departments as needed.

Requirements

High School Diploma/GED
Two (2) to three (3) years of related experience
Mandatory post offer physical and drug testing for new hire.
Criminal records check required.

Nice To Haves

Associates degree or equivalent from a two-year college or technical school preferred
CPR / Basic Life Support (BLS) certification helpful

Responsibilities

Serve as the primary point of contact for residents, families, visitors, and prospective residents.
Provide administrative and operational support to the Ernest P. Barka Assisted Living Community.
Support the Executive Director and Director of Resident Care through administrative coordination, resident and family communication, admissions support, and community engagement.
Greet residents, families, visitors, and prospective residents.
Coordinate tours and move-ins.
Maintain resident and prospective resident records.
Respond to non-clinical resident and family concerns.
Coordinate office operations.
Assist with resident activities and outside appointments.
Maintain organized records.
Collaborate with other departments to support residents and enhance their overall experience.
Assist with general office functions.
Support community initiatives.
Provide backup support to other non-clinical departments as needed.