Community Relations Operations Specialist

Interim HealthCare - Houston, TX (Bloomer) • Houston, TX

6h • Remote

About The Position

This individual will assist the Community Relations Manager (CRM) and the operations with administrative tasks to set up and establish operations and market the Interim HealthCare home care, home health and staffing services to potential referral sources and prospective clients to increase profitable sales and continue the development of this business. Staffing, Personal Care and Support are critical pieces in the continuum of care process. As we have seen our office grow in these business lines, we are excited to continue that trend. To keep up with the referral growth Interim HealthCare is seeking an energetic associate to join our team. If you are looking for a stable career opportunity, look no further. We offer the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 50 plus years and there are more than 350 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner.

Requirements

• Associates degree or higher or equivalent with business-related training and work experience.
• Demonstrated effective written and verbal communication skills, including the ability to communicate with all levels within and outside the company.
• Computer and Internet literacy.
• Interpersonal communication.
• Telephonic communications and sales skills.
• Research skills for the development of referral sources.
• Demonstrated excellent organizational and detail skills.
• Demonstrated ability to accomplish goals under short deadlines, changing priorities and minimal resources.
• Proven ability to work independently with minimal supervision.
• Valid driver's license and current auto insurance required.

Nice To Haves

• Successful sales experience with comparable customers preferred, especially within the healthcare services industry.

Responsibilities

• Position requires self-starter engagement on the telephone and email with prospective individuals and entities, supporting the Community Relations Manager and Operational support.
• Supports the establishment and maintenance of contacts and relationships on the telephone with referral sources for staffing and home care patients and clients, including physicians, hospitals, skilled and other nursing facilities, senior living facilities and apartments, as well as community resources and others appropriate to targeted markets and service lines.
• Supports the implementation of account development strategies by the Administration and assists in securing growth in account market share with large complex referral and payor organizations.
• Uses contact management system to track and report on activity as well as monitor account development status and plan next steps; reviews reports and activity with Vice President Community Relations on a routine basis.
• Supports the Community Relations Manager in establishing and monitoring the process to track all referral activity, including sources and disposition.
• Supports key account plans established and modified by the CRM.
• Meets with CRM and or Administrator / Alternate Administrator to monitor customer service levels and review identified target accounts.
• Completes other assignments as requested and assigned.
• May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Benefits

• Monthly Fun Events: outings, wellness days, team building events, and annual holiday party.
• Community Involvement: we focus on giving back to our local community with employee-led partnerships with senior, community events and group learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree