Community Relations Specialist (4070)

Appalachian Community Services•Waynesville, NC

8d•$55,574 - $71,362•Hybrid

About The Position

Appalachian Community Services provides Mental Health, Behavioral Health, Substance Use, and Developmental Disability services to individuals, families, and communities within the seven western counties of North Carolina. We provide a wide range of walk-in, psychiatric, substance abuse, and crisis services to adults and children. We are seeking a Full-time Community Relations Specialist to serve as a liaison, cultivate partnerships, and enhance the organization's visibility and reputation within the community.

Requirements

Bachelor's degree in Business, Marketing, Communications, Public Health, Healthcare Administration, Social Work, Psychology, or a related field.
Three or more years of experience in business development, healthcare outreach, community engagement, marketing, provider relations, or behavioral healthcare preferred.
Excellent interpersonal, presentation, and relationship-building skills.
Strong organizational skills with the ability to manage multiple priorities independently.
Experience building partnerships with healthcare providers, community organizations, or public agencies preferred.
Valid driver's license and ability to travel regularly throughout the ACS service area.
Must be authorized to work in the United States.

Responsibilities

Develop and maintain strong relationships with referral sources including hospitals, primary care providers, schools, law enforcement, DSS, county agencies, managed care organizations, and community organizations.
Serve as the primary ambassador for Appalachian Community Services throughout the seven-county service area, promoting the organization's mission, programs, and services.
Identify opportunities to expand referrals and strengthen community partnerships that improve access to behavioral health and substance use treatment.
Coordinate and attend community outreach events, health fairs, networking meetings, and stakeholder presentations to increase organizational visibility.
Educate referral partners and community stakeholders on ACS service lines, admission processes, eligibility criteria, and available resources.
Collaborate with operational and clinical leaders to improve referral workflows and remove barriers to accessing care.
Monitor referral trends, community needs, and market opportunities, providing regular feedback and recommendations to leadership.
Build and maintain relationships with community partners and referral sources.
Attend outreach events, health fairs, and networking opportunities to promote our services.
Educate community members and partners about our programs and referral process.
Track referral trends and collaborate with teams to improve access to care.

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental
Affordable vision plan available through EyeMed
Optional Dependent Care Flexible Spending Account
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
Educational Assistance (your position, date of hire and years of service determine your eligibility)
Licensure Residency Program for Full-time Clinical Staff
Advancement and Career Development Opportunities