Community Relations Specialist

Vero Networks•El Centro, CA

5d•$70,000 - $80,000•Onsite

About The Position

The Community Relations Specialist will drive community engagement strategies across active, new, and proposed fiber markets in California. This is a key role for developing Vero’s Fiber-To-The-Home (FTTH) business and the successful candidate will act as a trusted liaison between Vero Fiber and the communities we serve, lead engagement initiatives, and help build a scalable, best-in-class community relations function. This is a high-impact role offering significant growth potential as Vero Fiber continues to expand across multiple regions.

Requirements

2-5 + years of experience in community relations, public affairs, customer engagement, or related fields, preferably supporting infrastructure or telecommunications projects
Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences and community groups
Ability to independently prioritize, manage multiple active markets, and operate effectively in a fast-paced, high-growth environment
Strong customer service orientation with demonstrated conflict resolution skills
Proficiency in Microsoft Office Suite (Outlook, SharePoint, Excel) and social media community engagement tool
Must be fluent in English and Spanish, both written and verbal.

Nice To Haves

Experience in broadband, telecommunications, or utilities industries
Prior experience launching and scaling community relations initiatives across multiple regions
Familiarity with local government, HOA structures, and civic engagement practices
Experience with CRM & Marketing Automation tools (Hubspot, Salesforce, Mailchimp, Constant Contact, etc.)

Responsibilities

Serve as the lead community liaison, managing communications and relationship strategies for active deployment markets as well as new and prospective market entries.
Lead the planning and execution of community engagement initiatives within local markets, including town halls, Chamber of Commerce meetings, civic group presentations, open houses, and community events.
Collaborate closely with cross-functional teams including construction, engineering, and operations to stay ahead of build activities and proactively inform communities.
Develop and help manage multi-channel communication strategies (in-person, digital, social media) to maintain transparency and strengthen Vero’s local presence.
Monitor community sentiment, track recurring issues, and escalate key concerns to leadership, providing strategic recommendations for maintaining public trust and brand integrity.
Own the management of a centralized hotline and community support inbox, ensuring all resident/community inquiries and concerns are addressed or escalated within established SLAs (generally 72 hours).
Coordinate the resolution of construction-related community concerns (e.g., property damage, traffic access issues) by working across internal departments and ensuring satisfactory outcomes.
Maintain and grow an active online community presence, regularly posting updates, responding to concerns, and advertising community engagement opportunities.
Support strategic new market entry by identifying and building relationships with community leaders, civic groups, and local influencers ahead of deployment.
Assist in standardizing templates, playbooks, and communications tools to enhance the consistency and quality of community engagement across all markets.
Provide regular executive reporting on community outreach activities, public sentiment, issue resolution metrics, and strategic recommendations.
Travel regularly within assigned markets to attend meetings, engage with communities, and manage events; occasional travel to other Vero regions is expected (travel will vary based on market expansions/launches and seasonality).