Sr. Community Relations Rep ($24.28 - $30.10)
Irvine Company•Irvine, CA
•Onsite
About The Position
The Senior Community Relations Representative supports operations of 1,000 units or more. This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.
Requirements
- Proficiency in Google suite
- Strong written and verbal communication skills
- Travel between communities may be required daily.
- Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.)
Nice To Haves
- Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
Responsibilities
- Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally.
- Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
- Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform.
- Provides on-boarding and training support to new team members.
- Drives efficiency by adopting and maximizing the use of new and existing technologies.
Benefits
- paid time off
- matching 401(k)
- health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
