Community Relations Director

Senior Lifestyle•Park Ridge, IL

23h•Onsite

About The Position

The Community Relations Director is responsible for fulfilling leasing and move in goals. They are also expected to maintain a positive image of the community with referral sources, residents, and employees. The Community Relations Director will lead the sales and marketing department at the community. This role involves conducting tours, responding to inquiries, planning and implementing events, developing relationships with residents and families, and managing the sales process to achieve budgeted move-ins and net gains each month. The position also requires creating and implementing a strong community outreach program, managing media planning, and maintaining a waitlist. A key aspect of this role is understanding the needs of seniors and the aging process, while maintaining confidentiality and complying with all relevant regulations.

Requirements

Senior housing or hospitality sales experience preferred.
Experience with a competitive outside and inside sales environment.
Outgoing, personable, competitive, organized, and self-motivated leader.
Must have a valid driver’s license.
Does not take “no” as an answer and is not afraid of rejection.
Professional in speech and dress and has a passion for serving seniors.
Proficient with CRM systems and metrics.

Nice To Haves

College degree preferred but not required.
English fluency preferred.

Responsibilities

Schedule, organize, and conduct tours with prospective residents of independent and assisted living, memory care, and skilled nursing.
Respond and follow up with all walk-ins, phone-ins, and mail-ins timely and appropriately.
Create, plan, and implement with the Sales and Marketing Team and Program Director events to bring in prospective residents, current leads, and professionals.
Develop and maintain a good working relationship with residents, families, and professional providers of care.
Maintain a working knowledge of all software programs.
Participate in weekend call coverage in Manager Rotation unless they have a standing schedule that already encompasses one or more weekend day.
Secure the required number of budgeted move ins and achieve net gains each month.
Treat each inquiry with value.
Work closely with the Executive Director and Regional Director of Operations, and Divisional Director of Sales and Marketing in development and implementation of the quarterly marketing plan.
Create and implement a strong community outreach program that generate the necessary number of referrals to reach sales goals.
Complete quarterly media planning with current vendor on a timely basis.
Keep Executive Director informed of all sales activity daily.
Maintain Senior Lifestyle Hot Board/Move in Move out board.
Communicate any special needs of the incoming resident to the appropriate personnel.
Manage use of sales toolbox.
Assure every alternative is considered before closing a lead.
Keep informed of all trends, developments, concepts and techniques in his/her field that affect product.
Understand the need of the senior and the aging process.
Maintain and work an active, meaningful waitlist.
Visit competitors quarterly.
Maintain confidentiality of all pertinent information.
Comply with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents’ accounts as it relates to Medicare, third party billing, etc.
Interact professionally and effectively with all levels of the organization, residents, family members, etc.
Perform other duties as assigned.