Community Referral Coordinator

IO Management Company LLC•Eugene, OR

5h•Remote

About The Position

Ideal Option has been working on the front lines of the opioid epidemic since our first clinic opened in 2012. With more than 80 clinics across 9 states, we continuously strive to be the nation’s leading provider of low-barrier evidence-based treatment for opioid use disorder. We are looking for a Community Referral Coordinator to join our growing team and help us in our vision to give back lives, reunite families, and heal communities that are suffering from the devastating effects of substance use disorder. We value our patients and our employees! We treat our employees like we would want to be treated ourselves: with respect and compassion.

Requirements

Must reside in the Eugene, OR area.
High School Diploma or GED.
One year of customer service experience.
Ability to sit for long periods of time.
Experience with personal computers, word processing and electronic spreadsheets.
Remote work from home.
Must have laptop or computer and will be provided with a company phone for calls.
Periods of stress may occur.
Must be in a quiet and private environment.

Nice To Haves

Preferably one year or more of experience in office work.
Experience with call center,
Experience with Community Organizations strongly desired.
Associate degree.

Responsibilities

Plays a key role by scheduling referred patient appointments, tracking and scheduling circulation rides, and answering questions from community partners (including jails, emergency departments, treatment facilities, others).
Receives inbound referrals from community partners in company's CRM and EHR, via phone, chat, or email; processes and schedules, if appropriate.
Documents necessary information in patient charts.
Gathers new patient demographic and insurance information.
Follows up on patient inquiries.
Develop trusted relationships with community partners.
Understand nuances of community partner referrals and provide accurate responses.
Ability to transfer phone calls, provide phone messages and escalate to appropriate staff.
Route Ideal Option patient inmate prescription refill requests to prescribing provider.
Uses problem solving skills to implement solutions and escalate unresolved problems.
Represents Ideal Option professionally and with a positive attitude.
Participates in continuous quality improvement activities.
Comply with national Protected Health Information laws including HIPAA and 42 CFR Part 2.
Works on-call for one week once every 4-5 Weeks.
Other projects and duties as assigned.