Community Receptionist

SHELTER HOUSE VOLUNTEER GROUP•Cincinnati, OH

13d•$19 - $0•Onsite

About The Position

The Community Receptionist serves as the first point of contact for residents, visitors, community partners, and staff, helping create a safe, welcoming, and organized environment within Shelterhouse operations. This role is responsible for supporting communication, client coordination, front desk operations, and administrative processes while ensuring individuals are treated with dignity, professionalism, and respect. The Community Receptionist plays a critical role in supporting Shelterhouse’s mission by helping connect clients to services and maintaining efficient daily operations. This position supports Shelterhouse’s values through: Service: Supporting employees so they can serve others Compassion: Treating all individuals with dignity and respect Results: Executing with accuracy, consistency, and accountability

Requirements

High School Diploma or equivalent required
1+ year of customer service experience required
Prolonged sitting and computer work -100%
Occasional walking between departments or locations -10%
Ability to lift up to 25 pounds as needed

Nice To Haves

1+ year of receptionist or administrative support experience preferred
Experience working in nonprofit, healthcare, or human services environment preferred

Responsibilities

Greet all visitors, residents, and community members in a warm, respectful, and professional manner
Answer and relay incoming and interoffice and outgoing calls promptly and accurately
Assist clients in programs including Community Resources, Shelterhouse Assessments/ Programs, Orientation, and intakes by helping connect them to resources and appropriate staff
Schedule appointments for clients with Case Managers upon request
Provide timely and professional communication to clients, staff, and external partners
Assist Shelterhouse leadership and staff with operational and administrative support as needed
Manage front desk operations and multi-line phone systems efficiently
Maintain and manage client queues within VESTA
Run reports in VESTA as requested
Update daily calendars for clients and staff
Post daily activities and updates to client boards, and internal network
Accept, sort, and distribute mail and packages as needed