Community Programs Supervisor

Mass General Brigham•Northampton, MA

1d•$78,042 - $113,474•Onsite

About The Position

The Community Programs Supervisor is a key member of A Positive Place's interdisciplinary HIV care and prevention community health worker team providing front line support to staff in the following programs: case management for people living with HIV, harm reduction and education for people who use drugs, gender affirming health and social services navigation, and housing support & advocacy in our permanent supportive housing program. Responsible for promoting professional growth, ensuring sustainability, and building trust by utilizing a trauma-informed approach to prevent burnout and support community-based work.

Requirements

High School Diploma or Equivalent required and Bachelor's Degree Public Health required
Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 2-3 years required
Experience empowering a diverse workforce, including people with lived experience of HIV, SUD, interpersonal violence, homelessness, etc. 2-3 years required
Experience in a clinical care setting, community-based, and street outreach 2-3 years required
Demonstrated knowledge of local, state, and federal resources available to support people living with and at risk for HIV and other minoritized individuals/families.
Program integration: Ability to effectively integrate staff in all programs (HIV Case Management & Housing, Gender-affirming Health Navigation, and Substance Use Harm Reduction) into one team, whether in clinical or community settings.
Ability to motivate and inspire a team to achieve targets and meet service standards.
Strong problem-solving, consensus-building, and decision-making skills.
Intermediate digital literacy required.

Nice To Haves

Bilingual (Spanish) preferred.

Responsibilities

Participate in staff recruitment, hiring, and onboarding, and supervise and coordinate daily staff activities, including task assignment, documentation, and data collection oversight, timesheet review, and performance feedback.
Provide emotional support, reduce burnout, and help staff navigate complex cases.
Provide coaching to identify and promote strengths and to address skill gaps through training and development opportunities.
Conduct regular team meetings to discuss cases, share best practices, address concerns or challenges, and build team spirit.
Conduct regular performance evaluations and address performance issues as necessary.
Foster a positive and inclusive work culture, promote teamwork, and encourage open communication.
Implement quality improvement processes and standards to maintain high-quality service levels.
Ensure that all program staff comply with professional standards, ethics, and funding agency regulations.
Ensure accurate data collection to advance health equity: improve client outcomes, reduce health disparities in diverse populations, inform improvement strategies, and design new services.