Community Program Technician I

City of Long Beach • Long Beach, CA

1d • Hybrid

About The Position

The City of Long Beach, Economic Development & Opportunity Department has an immediate opening for one (1) unclassified, at-will Community Program Technician I to serve as staff for the Department's BizCare Program. BizCare is a program that connects diverse small businesses to important resources, such as grants, loans, and technical assistance through a proactive, community-based approach to economic and digital inclusion. Under the supervision of the BizCare Manager, the Community Program Technician I for the BizCare program will provide service in a support capacity, engaging small business owners and entrepreneurs in Long Beach to share information about resources, grants, loans, and programs that can support their businesses.

Requirements

• High School diploma or equivalent.
• Two (2) years of full-time equivalent professional experience providing technical support for the delivery of programs, activities, and services.
• College education in a related field may be substituted for the required experience on a year-for-year basis.
• Proof of education must be uploaded to the online application in PDF format at the time of filing.

Nice To Haves

• Bilingual Skills in Spanish or Khmer.
• Ability to work evenings, nights, weekends, and holidays and on-call during emergencies as needed.
• Learn, interpret, retain, and communicate technical and complex information, terminology, policies and procedures related to grant programs and compliance.
• Communicate clearly and concisely, both orally and in writing.
• Understand and follow oral and written instructions and procedures.
• Maintain accurate records and files.
• Work independently and/or as part of a team.
• Work effectively with a wide variety of people by consistently exercising tact, good judgment and a pro-active, problem-solving focused communication style.
• Operate office equipment including computers, printers and copiers as well as the word processing, spreadsheet, e-mail, database and program specific applications.
• Type and enter data accurately.

Responsibilities

• Serves as a key member of the BizCare team, providing clerical and administrative assistance for the BizCare suite of programs.
• Answers phone calls for the BizCare Hotline (Monday – Friday, 8:00 am – 5:00 pm).
• Monitors the “4Biz” email to answer inquiries from business owners and others.
• Provides in-person assistance through Pop-Ups and outreach visits.
• Provides business owners with up-to-date information and technical assistance to access small business resources, such as grants, loans, and technical assistance.
• Communicates with business owners and provides follow-up for City programs, services, and resources.
• Tracks small business engagement by filling out BizCare surveys and other forms of data tracking and reporting.
• Supports communications with local partners for collaboration, outreach, and monthly Business Support Partner events.
• Supports content creation and sharing of resources and small business stories through Social Media and biweekly Business Brief newsletter.
• Provides administrative/implementation support for City programs such as Small Business Loans and Green Business Certification.
• Works to review and continuously improve customer service.
• Performs other related duties as assigned.

Benefits

• The City of Long Beach is an Equal Opportunity Employer.
• The City of Long Beach is committed to creating a workplace where every employee is valued for who they are.
• The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act.
• The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.
• The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices.
• We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED