Community Outreach Worker
About The Position
The Community Outreach Worker/Caseworker, Family Violence is part of the Community Safety and Well-Being division, providing direct support to individuals impacted by family violence. This role involves developing supportive, non-judgmental, and strength-based relationships while offering resources, risk assessment, safety planning, advocacy, and assistance via a tired intervention model that addresses the urgent and complex safety needs for domestic violence survivors. Through these responsibilities, the Case Worker plays a critical role in promoting safety, well-being, and support for those affected by family violence.
Requirements
- Bachelor of Social Work degree (RSW preferred) or a related Human Services degree and related experience
- Thorough understanding of family violence dynamics and barriers as well as addiction and mental health issues
- Minimum 2 years’ front-line experience in delivery of family violence services
- Experienced in risk assessment, safety planning and case management
- Familiar with community resources including housing and financial resources, immigration, legal, child and family services
- Professionalism within all aspects of employment and able to contribute to a positive team environment
- Thorough understanding of victimization and the dynamics of domestic violence
- Assessment, interpersonal, written and verbal communication, and engagement skills
- Ability to work effectively within a team
- Excellent computer knowledge (Microsoft Word, Excel, PowerPoint, Outlook and video conferencing platforms)
- Experience with client management database systems
- Clear Criminal Record and Child Intervention Check; A criminal record will not disqualify you from employment with us; we evaluate each application individually
- Valid Class 5 Alberta driver’s license with a safe, operating vehicle, clean drivers abstract, and must have 2 million liability insurance
- Valid Standard First Aid/CPR
Nice To Haves
- Fluency in a language other than English would be an asset
Responsibilities
- Provide ongoing services using a client centered, strength-based approach consistent with agency and program philosophy
- Provide support for individuals to overcome barriers so they can live free from violence
- Assess for risk and needs and develop safety plans as required
- Through SMART Goal planning, provide ongoing support, advocacy, and intervention as required to assist client in meeting their identified goals and needs
- Provide ongoing case management, including regular follow-ups and support to help participants meet their goals and work towards maintaining safety
- Provides referrals as appropriate
- Provide services to clients at locations that meet client and safety needs and accompany clients to appointments and/or court as necessary
- Maintain positive, professional working relationship with colleagues, external agencies and partners
- Participate in agency and community committees
- Participate in core agency training and additional ongoing training opportunities as directed and approved
- Maintain and monitor all file documentation as per program/agency policy
- Maintain accurate and timely data collection, data entry and completion of any program assessments and surveys as per agency and program policy
- Complete monthly agency employee requirements
- Contribute to overall agency purpose
Benefits
- Competitive health, dental and RRSP benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
