Community Outreach Worker - Intake Services

HealthRIGHT 360•San Francisco, CA

7d•Hybrid

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to address systemic barriers to healthcare and promote health equity. We offer integrated services including mental health care, substance use treatment, and primary health services, along with transitional support for individuals re-entering the community. The San Francisco Intake Services Program serves high-risk populations of all gender identities, accepting walk-ins, referrals, and clients transitioning from residential treatment. The Community Outreach Worker collaborates with healthcare teams to connect individuals with HealthRIGHT 360's services, including primary care, behavioral health, substance use disorder treatment, and oral healthcare. This role involves outreach to various community settings such as single room occupancy hotels, navigation centers, and community resources, and may require flexible hours including evenings and weekends.

Requirements

GED, high school diploma or higher degree from accredited University/College.
Experience working with populations from various cultures and backgrounds and demonstrates ability to provide culturally competent support to patients.
Experience working with homeless, mentally ill, substance using, and criminal justice patients.
Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds, and economic status.
Experience working with populations suffering from addiction.
Ability to clearly and effectively communicate with diverse populations in various settings.
Proficiency in maintaining comprehensive documentation and writing reports.
Demonstrating sensitivity and understanding towards patients’ situations.
Ability to create and maintain positive relationships with patients, coworkers, and community partners.
Working well within healthcare teams and contributing to a positive work environment.
Skills in engaging and motivating patients to access and continue healthcare services.
Understanding and respecting cultural differences in the communities served.
Finding and utilizing community resources to support patients.
Flexibility in adjusting to changing circumstances and patient needs.
Understanding of primary care, behavioral health, and substance use disorder treatment.
Familiarity with social service organizations and referral processes.
Adherence to ethical business practices and maintaining confidentiality.
Aligning actions and behaviors with HealthRIGHT 360’s Mission, Purpose, and Philosophy.
Comfortable speaking at health fairs, neighborhood activities, and other community events.
Ability to use various technological tools and software relevant to the position.
Skills in gathering and reporting statistical data as required.
Ability to precisely and accurately transmit written data, input data.

Nice To Haves

Experience working with mental health symptoms and disorders preferred.
Experience working with criminal justice population preferred.
Preferably bilingual in the SF county language threshold.
Knowledge of co-occurring disorders and trauma informed treatment preferred.
Knowledge of Clinical documentation (ASAM, health questionnaires, progress notes etc.) preferred.
Knowledge of drug and alcohol addictions preferred.
Bilingual in county threshold languages.

Responsibilities

Provides internal program and direct community outreach to targeted population.
Participates in health fairs, neighborhood community activities, screenings and special events.
Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers.
Creates liaison with other social service organizations for referral of patients.
Participates in internal behavioral health meetings to engage patients in primary care.
Refers patients to the medical clinic for primary medical care.
Refers patients to Substance Use Disorder treatment programs for detox, residential, and outpatient services.
Assist in the planning and coordination of community health fairs and events.
May assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360.
Maintains comprehensive documentation for data collection and provide statistical data and/or reports as requested or required.
Engages newly assigned patients from the health plan, as well as those that have lapsed in care.
Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management.
Demonstrates a clear understanding of HealthRIGHT 360’s Mission, Purpose and Philosophy.
Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty.
Takes initiative and responsibility for decisions as an individual.
Exhibits commitment to personal and companywide goals.
Participates in the ongoing development of competencies, capabilities, technology, and the resources needed to achieve high standards of efficiency and effectiveness.
Approaches job duties and responsibilities with the passion and a desire to meet highest standards.
Take a patient centered approach.
Works well with healthcare team to bring patients in to care.
Encourages a positive environment and experience for coworkers and patients.
Treats patient and coworkers with dignity and respect.
Maintains confidentiality of all agency and patient related information.
Assists with special projects as directed by the Admissions Director in collaboration with leadership and Executive teams.
Ensures proper tracking of outreach efforts through thorough documentation - this documentation will include but is not limited to documentation in the electronic medical record system.
Must document contacts on a dashboard that is reported on a regular basis to the Outreach Manager.
Other duties as assigned.