Community Outreach Worker I-West Baltimore RICH

University of Maryland • Baltimore, MD

4d • Hybrid

About The Position

The University of Maryland, Baltimore School of Nursing is seeking a Community Outreach Worker I (Contractual). This role is responsible for helping patients/clients navigate and access services, referring them to other members of the West Baltimore RICH Collaborative team for social and economic issues, and increasing awareness of health prevention related to hypertension and social isolation. The position also participates in outreach and health screening activities. Community outreach workers may be assigned to RICH partner sites and work with a site coordinator under a Professional Services Agreement. Contacts can vary and involve multiple constituencies including executive management, community organizers, the public, patients, physicians, colleagues, staff, vendors, contractors, and consultants.

Requirements

• High School Diploma
• Previous job experience in health care or social services
• Knowledge of the UMB, West Baltimore RICH Collaborative and practice-site operations, operating principles, guidelines and bylaws.
• Excellent leadership, customer service, organizational and presentation skills.
• Ability to effectively communicate the West Baltimore RICH Collaborative vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally.
• Ability to communicate effectively (verbally and in writing).
• Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives.
• Ability to multi-task, prioritize and delegate as appropriate.
• Strong analytical, problem solving and interpersonal skills.
• Ability to identify, develop and implement short/long-term strategic goals and objectives.
• Ability to develop and maintain customer relationships; influence, build credibility and trust.
• Ability to think critically as well as apply critical thinking skills.
• Ability to advocate for patients/clients.
• Must have the use of sensory skills to effectively communicate and interact with other employees and the public.
• Ability to effectively use and operate office related equipment, such as, but not limited to personal computer, calculator, copier, and fax machine.
• Ability to lift, carry, push or pull heavy objects upwards of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.

Responsibilities

• Establishes a supportive relationship with patients/clients and their families to encourage their active engagement in their health care.
• Assists with scheduling appointments as needed and makes home visits when appropriate, resources are available and as directed by the supervisor.
• Collaborates with care team or the community-based organization team to help clients understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers between patients, families and health care entities, and community-based organizations.
• Provides timely communication to the Community Outreach Supervisor and/or field site designee to report patient/client issues to ensure coordination of care and appropriate referrals to other members of the care team.
• Conducts eligibility determination, enrollment, and follow-up with uninsured patients. Assists patients with completing applications and registration forms.
• Participates in focused outreach and community health screenings and promotes services and programs within the West Baltimore RICH Collaborative.
• Provides referrals for community services as appropriate and in consultation with the care team.
• Provides accurate and timely documentation and reports in compliance with UMB (University of Maryland, Baltimore) partner site and West Baltimore RICH Collaborative policies and procedures.
• Assists patients in securing transportation to appointments.
• Other duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED