Community Outreach Specialist
About The Position
The Community Outreach Specialist (COS) plays a critical role in establishing Upward Health’s presence in the community and reaching potential patients. As the first point of contact for individuals seeking our services, the COS is responsible for educating patients about Upward Health’s offerings, engaging them in meaningful conversations, and facilitating their enrollment into our programs. The COS manages a personal caseload, primarily utilizing phone outreach, but also employing in-person visits and other community-based strategies as needed. This role is essential in ensuring that patients understand the full range of services available to them and helps them take the first steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to ensure the overall success of patient outreach and engagement efforts.
Requirements
- Strong verbal communication and persuasive abilities.
- Excellent interpersonal skills with the ability to build trust and rapport quickly.
- Strong organizational and multitasking skills to manage a personal caseload efficiently.
- Self-motivated with the ability to work independently and meet outreach goals.
- Comfortable with fast-paced environments and adapting outreach methods to various situations.
- Proficient in using computer systems for documentation, communication, and managing outreach activities.
- Flexible and adaptable to a variety of outreach methods, including phone, in-person meetings, and mailings.
- Fluent in English.
Nice To Haves
- Spanish proficiency is a plus.
Responsibilities
- Educate patients about Upward Health’s offerings.
- Engage potential patients in meaningful conversations.
- Facilitate patient enrollment into Upward Health’s programs.
- Manage a personal caseload.
- Utilize phone outreach as the primary method.
- Employ in-person visits and other community-based strategies as needed.
- Ensure patients understand the full range of services available.
- Help patients take the first steps toward improving their health.
- Report to the Outreach Manager.
- Work closely with other team members to ensure the overall success of patient outreach and engagement efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
