Community Outreach Navigator

Strathcona County • Sherwood Park, AB

2d • Hybrid

About The Position

The Community Outreach Navigator provides community-based, participant-centered support to individuals experiencing houselessness or housing insecurity. Through outreach, case management, and system navigation, this role supports individuals in accessing services, building stability, and working toward their goals. Working collaboratively with internal teams, RCMP, Enforcement Services, and community partners, this position plays a key role in delivering coordinated, wraparound supports using a trauma-informed and strength-based approach.

Requirements

• Degree in Social Sciences with a minimum of 4 years related experience, or Diploma with 6 years of related experience
• Minimum 2 years’ experience working with vulnerable populations and navigating social service systems
• Experience supporting individuals experiencing houselessness, mental health challenges, or crisis situations is an asset
• Knowledge and/or training in risk assessment, safety planning, mental health, addictions, and family violence
• Strong understanding of community resources, service systems, and referral pathways
• Ability to build relationships and work collaboratively with diverse stakeholders
• Strong communication, problem-solving, and conflict resolution skills
• Ability to work independently in dynamic, community-based environments
• High level of adaptability, resilience, and professional judgment
• Registration with a regulated professional body (e.g. ACSW) is considered an asset
• Ability to obtain RCMP Enhanced Reliability Security Clearance

Nice To Haves

• Experience supporting individuals experiencing houselessness, mental health challenges, or crisis situations
• Registration with a regulated professional body (e.g. ACSW)

Responsibilities

• Provide outreach and case management support to individuals experiencing houselessness or housing insecurity
• Assess participant needs, complete risk assessments, and support development and follow-through of intervention plans
• Connect individuals to housing, financial supports, mental health, addiction services, and other community resources
• Build trusting relationships through consistent, community-based engagement (in-field, office, and virtual)
• Collaborate with internal teams, RCMP, Enforcement Services, and community agencies to coordinate services and reduce barriers
• Advocate for participants and facilitate referrals, including warm hand-offs to service providers
• Maintain accurate and timely documentation, case notes, and records in electronic systems
• Participate in case conferences, community tables, and ongoing service coordination efforts
• Support program delivery across the Human Services Innovation Branch as required

Benefits

• Extended health and dental coverage
• Health and wellness spending account
• Life and disability insurance
• Retirement and pension programs
• Earned day off program
• Employee and family assistance program
• Commitment to employee development, through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees