Community Outreach & Growth Coordinator - Richmond Heights - Medicare Advantage/Senior Population

Esse Health•Richmond Heights, MO

10d•$50,000 - $65,000•Hybrid

About The Position

Esse Health is seeking a Community Outreach and Growth Coordinator for their Richmond Heights Internal Medicine office. This role focuses on growing the patient base and recruiting patients through various engagement tactics such as community outreach, relationship building, and education. The coordinator will engage prospective patients through community events and one-on-one interactions, ensuring all activities are compliant with guidelines. This is a full-time position eligible for the Esse Health full-time benefits package and reports to the Richmond Heights Internal Medicine Office Manager.

Requirements

Prior healthcare sales experience required.
Demonstrated understanding of healthcare plans and payors including Medicare Advantage plans.
Excellent verbal and written communication skills, with the ability to explain complex insurance concepts in plain language.
Community outreach and relationship building skills, especially with senior populations.
Sales and persuasion skills with a consultative, patient-centered approach.
Strong organizational and time management skills; ability to manage multiple leads and multiple outreach activities.
Professional presentation skills for community events, group meetings and one-on-one interactions.
Comfortable working independently in the field while collaborating in the office with staff and Providers.
Problem solving skills.
The ability to address patient concerns with empathy and professionalism.

Nice To Haves

Bachelor’s degree (preferred).
Experience working with the senior population is preferred.

Responsibilities

Represent Esse Health at community events, health fairs, senior centers and local organizations.
Build and maintain strong relationships with community partners, referral sources, and new and existing patients.
Assist in the creation and preparation of Esse Health marketing and educational materials, including brochures and flyers, for use at community events and outreach activities.
Collaborate with office staff and Providers to align outreach efforts with practice goals.
Assist with patient retention efforts by supporting patient satisfaction and ongoing engagement with the practice.
Follow up with patients to answer questions.