Community Outreach & Engagement Lead(IV)

Northwest Human Services, Inc. • Salem, OR

13d • Onsite

About The Position

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. As our Community Outreach & Engagement Lead (CHW IV), you'll help turn that mission into action. You'll guide and mentor Community Health Workers (CHWs), strengthen outreach workflows, support complex care coordination, and build partnerships that help patients navigate healthcare and social service systems. At Northwest Human Services, we believe that access to healthcare means more than an appointment. It means helping people overcome barriers, connect with resources, and find a path toward greater stability and self-sufficiency. As a nonprofit community health and social services organization, NWHS works to support individuals and families with complex needs through compassionate, coordinated care. Our teams bring together healthcare providers, behavioral health professionals, community health workers, and community partners to help people access the services they need.

Requirements

• Current Oregon Health Authority (OHA)-approved Community Health Worker (CHW) certification.
• Three years of experience in a Traditional Health Worker role and demonstrated proficiency in CHW IV duties.
• Knowledge of community resources, support systems, and healthcare navigation.
• The ability to build effective working relationships, solve problems, and identify appropriate referrals.
• The ability to work independently while collaborating effectively with multidisciplinary teams.
• A current Basic Life Support (BLS) certificate for Healthcare Providers.
• A valid Oregon driver's license and proof of automobile insurance.

Nice To Haves

• Bachelor's degree in a related healthcare field, or relevant experience.
• At least two years of clinical specialty area experience.
• Experience working with low-income or vulnerable populations, including people with acute or chronic health concerns, mental health conditions, or substance use needs.
• Bilingual Spanish/English preferred.

Responsibilities

• Coordinate weekly team coverage schedules, floor rotations, outreach assignments, and program-specific responsibilities.
• Monitor referrals, electronic health record (EHR) tasks, and WHO messages to support timely follow-up.
• Promote fair and balanced task distribution across the team.
• Identify workflow gaps and barriers to care, communicate concerns to your supervisor, and participate in improvement planning.
• Build a positive team environment through mentorship, collaboration, and professional development.
• Provide onboarding and ongoing training for CHWs.
• Coach peers on documentation standards, resource navigation, and patient advocacy.
• Support skill development in social determinants of health (SDOH) screening, motivational interviewing, and problem-solving.
• Coordinate training aligned with patient needs, community trends, and CHW scope of practice.
• Share tools, resources, and best practices that strengthen team confidence and effectiveness.
• Serve as a key liaison between internal departments and external community partners.
• Help CHWs navigate complex cases, coordinate resources, and plan effective outreach.
• Review referrals and care coordination tasks, helping direct them to the appropriate CHW or department.
• Coordinate multidisciplinary case discussions with internal teams and Coordinated Care Organizations (CCOs), as appropriate.
• Help clarify follow-up plans and support continuity of care.
• Lead and support participation in health fairs, educational workshops, and outreach campaigns.
• Coordinate onsite programs such as Fresh Connect, Veggie RX, and coloring groups.
• Maintain active relationships with community partners.
• Share program updates, resources, and information with internal teams.
• Help ensure outreach activities are organized and services are delivered effectively.
• Partner with your supervisor to refine workflows and quality improvement strategies.
• Support performance metrics and initiatives related to APCM and CCO priorities.
• Participate in data collection, tracking, reporting, and evaluation activities.
• Contribute to improvements that support program goals and health equity.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level