SSG Fox - Community Outreach Manager (Suicide Prevention)

VOA Chesapeake and Carolinas•Hampton, VA

9d•$65,000 - $67,500

About The Position

The Community Outreach Case Manager works in the SSG Fox Suicide Prevention program and reports to the Program Director. The role creates community partnerships and referral linkages, identifies people who may need suicide prevention services, and collaborates with community organizations to improve referral pathways and care. The position serves veterans and their families, including people experiencing homelessness, and provides or arranges outreach, screening, clinical, case management, peer support, benefits assistance, and other wraparound services in accordance with program guidelines. The role involves travel to community locations and a conventional work week that includes evening hours and may require weekend work.

Requirements

Bachelor’s degree in Human Services or a related field.
3 to 5 years of outreach experience, including experience working with veterans or people with mental health, substance use, or intellectual and developmental disability (IDD) concerns.
Ability to explain an agency’s purpose, programs, and operations.
Knowledge of available community resources.
Self-starter who is mission-driven and committed to helping people connect with services.
Excellent computer skills, including Microsoft Office and office products.
Excellent written and verbal communication skills.
Proven ability to resolve conflicts.

Nice To Haves

Bilingual skills in any language.

Responsibilities

Coordinate the Veterans Program’s outreach efforts, including developing an outreach plan, setting visits to the VA, shelters, and other locations veterans and their families may frequent, and communicating updates with the VA and community providers.
Screen potential participants for program eligibility using VA-approved forms and follow up with agencies to verify information, including veteran and income status.
Provide or arrange SSG Fox program services, including suicide-risk outreach, baseline mental health screenings for participants over 18, suicide prevention education, emergency clinical services, case management, peer support, VA benefits assistance, help accessing other government benefits, assistance with emergent needs, and other appropriate services.
Provide or arrange support and wraparound services, connecting participants with eligible VA and mainstream resources.
Communicate with the service team, consistent with confidentiality requirements, to address service and support issues, including those related to living skills, employment, education, family, and socialization.
Participate in supervision, staff and Project Management Team meetings, trainings, and collaborative planning.
Attend monthly community outreach meetings.
Help neighbors experiencing homelessness access resources and referrals, and continue outreach engagement until shelter or permanent housing is obtained.
Maintain computerized client records, daily activity logs, mileage logs, and other directed reports.
When needed, drive a van or shuttle, complete its daily vehicle inspection report, clean it, and maintain its safety conditions.
Build relationships with neighbors through frequent outreach visits to foster trust and program participation.
Research community resources that benefit veterans and advocate for veterans facing barriers.
Promote integration of the program with existing departmental and regional programs and services, including homeless services, veteran services, and behavioral health.
Travel throughout the community and to local sites.
Complete other duties as assigned or requested.